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IAHSS SUPERVISOR - THIRD ADDITION EXAM REVIEW QUESTIONS AND ANSWERS
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IAHSS SUPERVISOR - THIRD ADDITION EXAM REVIEW QUESTIONS AND ANSWERS
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IAHSS SUPERVISOR - THIRD ADDITIONEXAM REVIEW QUESTIONS AND
ANSWERS
What always stays constant regardless of where you work? - Change
What is the goal of managed care systems? - To control cost
Which category in the institutions organizational chart best describes line officers'
position? - Employee
What is the most important factor in being a security officer? - Honesty and integrity
What does CMS stand for? - Centers for Medicare & Medicaid Services
What does FTE stand for? - Full Time Equivalent
What does HIPPA stand for? - Health Insurance Portability and Accountability Act
Who makes most of the critical security decisions in the organization? - Security Officer
For whom do supervisors advocate? - Employees and the organization
What the two distinct sides of a supervisor's work? - Personnel and tasks
What are three tasks assigned to a supervisor? - 1) Documentation 2) Scheduling and
3) Budget
What is the simple secret to keeping employees content? - Take care of the little things
A good supervisor is one who can create _________________________ . - Balance
What percentage of the security operating budget is allocated to labor and labor-related
costs? - More than 93%
A simple rule of that is what is for the team or _________________________ wins out
over what is good for the ________________________. - Organization.... individual
Real recognition, given ____________________, makes an impact and helps build
individual as well as team morale. - Correctly
As a supervisor, you must recognize what various staff member are _______________
at and then work to put them in situations where they can ____________________. -
Good..... flourish
, Documenting employee performance is an essential, ________________ process. -
Everyday
The schedule must, first, work for your ______________________ and, second, be fair
and equitable for your __________________________. - Organization..... staff
Policies and procedures are written to __________________ the organization and the
officers. - Protect
Which of these is one of the most important activities that management has in dealing
with security personnel? - Communications
Which of the following is one of the benefits of recognizing employees? - Promotes
teamwork and appreciation
Which one of the following principles is not consistent with progressive discipline? -
Punitive actions
When administrating progressive discipline a supervisor must do what? - Should always
have a witness and document actions
What is the goal of employee relations? - Prevent and resolve employee problems that
are a product of or affect employee work situation.
What is the purpose of an appraisal? - Evaluate how each employee's performance
measures up to the requirements of the position.
What is progress discipline? - The process of applying escalating penalties for repeated
infractions.
What is a developmental appraisal? - Uses traditional appraisal components and
incorporates a structure of communication between the employee and management.
If it is not documented, it did not ______________________ . - happen.
Which of the following describes the two basic categories of authority? - Formal and
Informal
The chain of command is often described by which term? - Unbroken line of authority
The security profession has a tendency toward which style of management? -
Authoritarian
Which of the following is not a trait of a successful supervisor? - Span of control
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