CIC AGENCY MANAGEMENT EXAM
2024 ACTUAL EXAM COMPLETE 300
QUESTIONS WITH DETAILED
VERIFIED ANSWERS//ALREADY
GRADED A+
Ways to determine if a candidate qualifies for a
position - ....ANSWER...1. MVR
2. Credit Check
3. Criminal background check
Primary purpose of compensation - ....ANSWER...to
provide a link between attracting, retaining, and
paying good agency employees and meeting the
agency's business needs
An agency should obtain a survey of compensation
within the agency operating area seeking
information like - ....ANSWER...1. Worker availability
2. Employee Benefits
3. Working Conditions
,4. Job Security
3 Types of compensation - ....ANSWER...1. Entry-
Level
2. Mid-Level
3. Maximum Level
Bonuses can be - ....ANSWER...Employee-based
Department-based
Agency-based
Compensation decisions should consider -
....ANSWER...1. Geographical Location of the position
2. Fair compensation within this location
3. Jurisdictional regulations
4. Whether working remotely is possible
5. Comparative measures of current staff
compensation
Employment Agreements must address -
....ANSWER...1. What is expected of the employee
2. How the employee will be compensated
,3. Who owns the book of business
4. how "for cause" separation will be addressed
Additional types of agreements an agency may want
to consider using - ....ANSWER...1. Employee Non-
Disclosure and Confidentiality Agreement
2. Non-Compete Agreement
3. Non-Piracy Agreement
An effective employee manual: - ....ANSWER...1.
establish expectations and define boundaries
2. protects employers from liability by clearly
communicating policies and procedures
3. Presents specific and practical information related
to policies, procedures, and benefits
4. Explains company policies regarding the use of
company equipment
Employee manuals should: - ....ANSWER...1. Identify
and reinforce and agency's value, vision, and mission
2. Identify and reinforce ethical and performance-
related standards
3. Assist with new employee orientation
, 4. Assist with compliance with numerous legal
mandates
5. describe the resolution protocols for issues
Topics in an employee manual - ....ANSWER...1.
Compensation
2. Dress code
3. Holiday Schedule
4. Performance Evaluation
5. Office Hours
Benefits of professional development include -
....ANSWER...1. Increased productivity
2. Better products for clients
3. Improved Retention
4. Fewer Errors and Omissions Claims
5. Increased Profitability
Advantages of Internal Professional Development -
....ANSWER...1. Fewer Expenses
2. Differentiated Training
3. Access to a vast selection of online training
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