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CPSS OPTHO EXAM 2024/2025 WITH 100% ACCURATE SOLUTIONS
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CPSS OPTHO EXAM 2024/2025 WITH 100% ACCURATE SOLUTIONS
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CPSS OPTHO EXAM 2024/2025 WITH100% ACCURATE SOLUTIONS
Which of the following telephone techniques will help create a positive
image for the practice? - Precise Answer ✔✔- Implement a two-ring
rule. Always make sure the phone is answered before third-ring.
- Acknowledge the caller by name
-Minimize customer hold time and frequently return to reassure the
caller they have not been forgotten
Which of the following actions will help you portray a positive image on
the telephone? - Precise Answer ✔✔-Placing mirror on desk
-Use positive language
-Replace negative thoughts with positive ones
It is best to use which of the following actions if you are on another call
which the telephone rings? - Precise Answer ✔✔Ask permission of the
existing caller to be placed on hold while you answer the other telephone
Which of the following are traits of successful telephone staff? - Precise
Answer ✔✔-Putting a smile in one's voice
-Being honest and sincere with all callers
, The basic components of effective telephone communication include
which of the following: - Precise Answer ✔✔-Answering the telephone
-Transferring calls
-Placing calls on hold
If the recipient of a call is on the phone, it is best to alert them that a call
is holding; they may be expecting a call - Precise Answer ✔✔True
If you call a patient and reach their voice mail, it is best to only leave
your name and phone number - Precise Answer ✔✔False
A neutral tone of voice may be perceived to indicate the person is bored,
tired, indifferent or unenthusiastic - Precise Answer ✔✔True
Which of the following is most important to meet patients demands and
be successful in today's highly competitive market? - Precise Answer
✔✔Respond to patients question's, concerns, or complaints with a
positive and professional attitude.
In most cases, the patient's initial encounter with the practice is: - Precise
Answer ✔✔By telephone
An eye care provider licensed to diagnose and treat diseases of the eye,
but unable to perform invasive eye surgery is an: - Precise Answer
✔✔Optometrist
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