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APPLE CERTIFICATION EXAM 2024/2025 WITH 100% ACCURATE SOLUTIONS
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APPLE CERTIFICATION EXAM 2024/2025 WITH 100% ACCURATE SOLUTIONS
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APPLE CERTIFICATION EXAM 2024/2025WITH 100% ACCURATE SOLUTIONS
Quick Checks - Precise Answer ✔✔Quick checks are the first step to
resolving issues.
Each symptom chart has a quick check section to guide you through the
process.
What is GSX? - Precise Answer ✔✔Global Service Exchange. Basically
the HQ, such as creating repairs, ordering service inventory, technical
and operational procedures, researching repair history, etc.
Which part of a Service Guide provides an image of all parts and their
descriptions? - Precise Answer ✔✔Exploded View
Which two of the following methods are recommended for locating the
Service Guide for a particular product? (Two Answers) - Precise Answer
✔✔Search in GSX for "Whole Service Guide Catalog & Search in GSX
using the product serial number
What does each Service Guide contain? - Precise Answer ✔✔Table of
Contents, provides links to individual sections of the Service Guide
,Which two of the following procedures are Quick Checks? (Give two
Answers) - Precise Answer ✔✔Restarting the Mac or iOS product &
Checking for software updates
Are Deep Dive procedures normally performed before checking in the
product? - Precise Answer ✔✔No, they are not
Service Guide - Precise Answer ✔✔A unique step by step guide to help
you fix a Apple Device
What are the Basics in a Table of Contents of a Service Guide? - Precise
Answer ✔✔Provides an overview of the product, serial number
locations, and safety guidelines. The Basics sections will all be different
depending on what device you are repairing
What is in the Troubleshooting Section? - Precise Answer ✔✔Guide to
determine warranty coverage (iOS and Mac)
Micro-Inspection procedure to determine modifications (iOS)
Common software troubleshooting procedures (iOS)
General Troubleshooting, including troubleshooting theory (Mac)
Quick Check Procedures, including resetting NVRAM and SMC (Mac)
Recovering a Lost Firmware Password (Mac)
Symptom Chart - Precise Answer ✔✔Isolate unlikely causes, Apply
Quick Checks, Follow the Deep Dive flow charts
,Deep Dive - Precise Answer ✔✔This flow chart guides you through
systematic troubleshooting steps to find the issue and corrective actions
to take. The actions the technician performs are based on the YES or NO
answer to the questions. These steps are usually taken once the device
has been checked-in
Take Apart - Precise Answer ✔✔The Take Apart section is organized
by part, starting with the external housing and working towards the logic
board and other internal parts. It gives you the process of how to take
apart your device you are wanting to fix
First Steps - Precise Answer ✔✔These are the things you need to do
before the repair procedure has already started.
Tools - Precise Answer ✔✔The tools section of the Take Apart lists the
tools required for the specific repair for the repair you are doing
Steps for Removal & Reassembly - Precise Answer ✔✔Removing a
part, follow the removal steps list in order. Reassembly Steps might not
always be provided. In such cases, the recommendation is to follow the
removal procedure in reverse order. Follow them closely!!
Views - Precise Answer ✔✔The Views section is designed to help you
identify parts, screws, and the physical location of these components in a
specific product. Most service guides include an exploded view of all
parts and a Screw Chart with screw images and locations
, Key Points (Introduction to Service Guides) - Precise Answer
✔✔Always use the latest Service Guide when servicing a given device
The Quick Check and Deep Dive sections help technicians troubleshoot
devices efficiently and accurately
Be sure to follow the First Steps section before attempting to complete
the repair in question
How to Identify a iPhone, iPad, Apple Watch - Precise Answer
✔✔While each model of the iPhone, iPad, and Apple Watch has unique
features because of these small features. Apple has a variety of different
tools available to help you determine which device you are
troubleshooting.
Support References for iPhones, iPads, & Apple Watches - Precise
Answer ✔✔Compare iPhone, iPad, & Apple Watch Models is a public
resource on apple.com that details the differences between all current
models of iPhone, such as finish colors, capacity, and dimensions as
well as other device-specific information.
Comparing iPhone, iPad, & Apple Watch Models - Precise Answer
✔✔Each iPhone, iPad, & Apple Watch Service Guides includes an
article titled 'Overview'. It contains a Features section that shows images
of the phone and the controls and ports. The iPhone, iPad, & Apple
Watch Sevice Guides also include a link to the VMI (Visual/Mechanical
Inspection) Guide which also helps identify the iPhone, iPad, & Apple
Watch. All iPhone, iPad, & Apple Watch models have a unique
configuration code (the last four characters of the serial number) that is
specific to each model type, color, and capacity. The configuration codes
are listed in the VMI Guide in the 'Model Numbers and Configuration
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