Exam 3 Business Communication Questions and Answers
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Course
Business Communication
Institution
Business Communication
introductory paragraph - Answer-What the first step in the inductive writing?
explanation - Answer-What the 2nd step in the inductive writing?
bad news statement - Answer-What the 3rd step in the inductive writing?
Includes counterproposal or "silver lining" idea - Answer-What the 4th step...
Exam 3 Business Communication
Questions and Answers
introductory paragraph - Answer-What the first step in the inductive writing?
explanation - Answer-What the 2nd step in the inductive writing?
bad news statement - Answer-What the 3rd step in the inductive writing?
Includes counterproposal or "silver lining" idea - Answer-What the 4th step in the
inductive writing?
Closing paragraph - Answer-What the 5th step in the inductive writing?
email, electronically or electronic posting - Answer-What type of communication can
create misunderstanding than others?
Inductively - Answer-How should negative news be given?
Fair Credit Reporting Act(FCRA) - Answer-provides them the right to know the nature of
the information in their credit file
counterproposal - Answer-an alternative to the action requested that follows the
negative news and can assist in preserving future relationships with the audience
AIDA - Answer-Attention
Interest
Desire
Action
solicited sales message - Answer-has been requested by a potential buyer or supporter
unsolicited sales message - Answer-a letter, memo, or email message written to
someone who has not requested it
selling point - Answer-the primary appeal on which a persuasive message focus
personal experience, what if opening, a story, a question - Answer-How to gain attention
in unsolicited message ?
When its a repeated request - Answer-When its OK to present the bad news first?
Inductively - Answer-How should persuasive claim messages should be written?
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