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Unit 2 Exam- Business Communication Questions with Correct Answers
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Advantages of Group Decision Making - Answer-Resistance to change is reduced Decisions may be superior Ideas are more readily accepted outside the group Personal satisfaction and job moral are greater Hostility and aggression are reduced Productivity is increased Responsibility for action ...

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  • September 3, 2024
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  • 2024/2025
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  • unit 2 exam business communication questions with
  • advantages of group decision making answer resis

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Unit 2 Exam- Business Communication
Questions with Correct Answers
Advantages of Group Decision Making - Answer-Resistance to change is reduced
Decisions may be superior
Ideas are more readily accepted outside the group
Personal satisfaction and job moral are greater
Hostility and aggression are reduced
Productivity is increased
Responsibility for action is diffused

Small Group Numbers - Answer-5 is the most productive for a small group and large
enough to supply information needed

Groupthink - Answer-Uncritical way of thinking, often characteristic of groups in which
the desire to avoid conflict and reach agreement is more important than careful
consideration of alternatives
The illusion of invulnerability
Shared stereotypes
Rationalization
Illusion of group morality
Self-censorship
Illusion of unanimity
Direct pressure
Mind Guarding

basic problem-solving procedure - Answer-1. define the problem
2. research and analyze the problem
3. establish a checklist of criteria
4. list possible alternatives
5. evaluate each alternative
6. select the best alternative

Question of Fact - Answer-the team tries to determine whether something is true or to
what degree something is true

Question of Value - Answer-the team tries to assess the desirability of some object,
idea, or person

Question of Policy - Answer-the team tries to arrive at a specific course of action,
usually a change from the present system

Brainstorming - Answer-Avoid negative feedback
Strive for the longest list possible rather

, Strive for creative, unusual ideas
Try to build from previously mentioned ideas

Consensus - Answer-all members agree to accept a particular decision even though it
may not be their original decisions

Compromise - Answer-No one completely wins, all parties must forfeit something

Voting - Answer-democracy; winner-loser

Task Functions - Answer-roles that must be performed if the group is to accomplish its
task or solve the problem

Maintenance Function - Answer-roles that must be performed to maintain the
interpersonal relationships and harmony of the group

Dysfunctional Function - Answer-they serve individual needs while inhibiting groups
needs
- Blocking
- Storytelling
- Recognition seeking
- Dominating
- Confessing
- Special Interest pleading
- Distracting
- Withdrawing

Handleling Dysfunctional Behaviors - Answer-Plan your opening remarks carefully
Seat the distracting person next to the leader
Avoid direct eye contact
Assign dysfunctional members specific tasks
Ask members to speak in a specific order
Break in when people are doing dysfunctional behaviors
Place an extremely talkative member between two extremely quiet members
Encourage withdrawals
Give praise and encouragement

Trait Approach Leadership - Answer-Leaders are born with certain leadership
characteristics

Authoritarian leadership - Answer-leaders are central authority figures who retain a high
degree of control and power over their followers. Leaders make the decisions, whereas
followers participation in decision making is minimal. Leaders use one-way
communication.

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