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Business Communications, Exam 1 (Chapters 1-3) Questions and Answers
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Importance of Effective communication to Career - Answer--Provides clarity -Has persuasion Importance of effective communication to the companies where you will work - Answer--Closer marketplace ties -opportunities for influence -better productivity and problem solving -better financial ...

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  • September 3, 2024
  • 9
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers

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  • business communications exam 1 chapters 1 3 que
  • importance of effective communication to career

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  • Business Communication
  • Business Communication

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Business Communications, Exam 1
(Chapters 1-3) Questions and Answers
Importance of Effective communication to Career - Answer--Provides clarity
-Has persuasion

Importance of effective communication to the companies where you will work - Answer--
Closer marketplace ties
-opportunities for influence
-better productivity and problem solving
-better financial returns and results
-Earlier warning of potential problems
-stronger, more timely decision making
-clear, persuasive marketing messages
-increased employee engagement

what makes business communication effective? - Answer--provide practical info
-give facts, not vague impression
-deliver info concisely and effectively
-clarify expectations and responsibilities
-offer compelling, persuasive arguments and recommendations

What is Professionalism? - Answer--the quality of performing at a high level and
conducting oneself with purpose and pride

6 traits of a professional - Answer--striving to excel
-being a team player
-making ethical decisions
-being dependable and accountable
-demonstrating a sense of etiquette
-maintaining a positive outlook

What does employers expect from you? - Answer--organization skills
-coherence and persuasion
-active listening skills
-communication diversity
-Communication technology
-writing and speaking skills
-business etiquette
-ethical communication
-time management skills

Communication Process model: - Answer-1. Sender has an idea
2. Sender encodes idea as a message

, 3. Sender produces the messages
4. Sender transmits the message
5. Audience receives senders message
6. Audience Decodes the message
7. Audience responds the message
8. Audience gives feedback to sender

Barriers in the Communication environment - Answer-- noise and distractions
- competing messages
- message filtering
- Channel breakdowns

The ways social media is changing the nature of business communication - Answer--
making easier to find businesses
- easier to market business

Mobile Tech. And business comm.. Practices - Answer--challenges of constant
connectivity
-challenge of creating/consuming content
-multitasking and other distractions
-Pressures on standards of writing
-sensory and cognitive extensions
-security and privacy concerns
-Productivity and collaboration
-Assistance with business tasks
-Decision making and problem solving
-Engaging experiences for customers

Inside mind of the audience - Answer-- how the audience receives messages
- how audiences decode messages
- how audience respond to messages

4 General guidelines for using communication technology effectively - Answer-1. Learn
to keep technology in perspective
2. Guard against info overload
3. Use technology tool productively
4. Reconnect with people

What technology can do - Answer-- help accomplish task
- support interpersonal communication

What technology can't do: - Answer--Replace interpersonal communication
-Think of you or supply essential skills

Receivers of digital correspondence - Answer-- filtering prioritize all incoming messages
- limit the number of RSS feeds and Twitter streams

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