Business Communications Chapter 1-3 Exam Questions and Answers
5 views 0 purchase
Course
Business Communication
Institution
Business Communication
ethical - Answer-knowing and doing what's right and wrong
why do you need to know ethics? - Answer-countries can have a downfall due to all people being ethical
soft skills - Answer-potential employers look at what?
etiquette and manners - Answer-in business, what is important to have?
...
Business Communications Chapter 1-3
Exam Questions and Answers
ethical - Answer-knowing and doing what's right and wrong
why do you need to know ethics? - Answer-countries can have a downfall due to all
people being ethical
soft skills - Answer-potential employers look at what?
etiquette and manners - Answer-in business, what is important to have?
what do soft skills include - Answer-how you speak, act, and writing skills
they have the writing skills down pact - Answer-who have better opportunities and would
likely get more jobs because of this
learned - Answer-communication skills are ?
heightened global competition - Answer-deals with dealing with different diversities
flatted management hierarchies - Answer-communicating with the top level
organizations
inform, persuade, promote good will - Answer-what are the three functions with
communicating
to think critically and creatively because there's facts behind creative idea - Answer-
what do employers look for employees to do?
communication - Answer-transmission of meaning from one group to another
idea is sent by a sender who encodes and converts the idea into words or gestures that
convey meaning. Then it sent through a channel, where it might have noise, and
receiver has to decode by translating message from symbol into meaning. - Answer-
what is the communication process
no - Answer-is the communication process always successful?
sender - Answer-in the communication process, this is the one who encodes the
message
channel - Answer-medium into what a message is conveyed in
, noise - Answer-interruption in the channel communication process
receiver - Answer-the one that decode the message and makes it into a real meaning
feedback - Answer-receives gives ___ to sender
communication isn't perfect so one should:
adapt message to receiver
improve language skills
question preconceptions
encourage feedback - Answer-what are ways to overcome communication obstacles
email - Answer-the best way to communicate is through
downward flow - Answer-from ceo -> staff
upward flow - Answer-staff -> ceo
horizontal flow - Answer-communication that takes place around coworkers at the same
level
distortion - Answer-if there is a long line of management, communication will have
hard skills - Answer-technical skills in field
soft skills - Answer-oral and written communication
listening proficiency
nonverbal
ability to work in teams
etiquette
increase productivity
faster response
better decision making - Answer-why do businesses want team work
virtual teams - Answer-teams work over technology
forming, storming, norming, performing - Answer-what are the phases of team
development
forming - Answer-establish rules, get to know each other
storming - Answer-conflict arise
members define roles to achieve goal
norming - Answer-tension subside
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller lectknancy. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $10.49. You're not tied to anything after your purchase.