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Business Communications Chapter 1-3 Exam Questions and Answers $10.49   Add to cart

Exam (elaborations)

Business Communications Chapter 1-3 Exam Questions and Answers

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  • Course
  • Business Communication
  • Institution
  • Business Communication

ethical - Answer-knowing and doing what's right and wrong why do you need to know ethics? - Answer-countries can have a downfall due to all people being ethical soft skills - Answer-potential employers look at what? etiquette and manners - Answer-in business, what is important to have? ...

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  • September 3, 2024
  • 5
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers
  • Business Communication
  • Business Communication
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lectknancy
Business Communications Chapter 1-3
Exam Questions and Answers
ethical - Answer-knowing and doing what's right and wrong

why do you need to know ethics? - Answer-countries can have a downfall due to all
people being ethical

soft skills - Answer-potential employers look at what?

etiquette and manners - Answer-in business, what is important to have?

what do soft skills include - Answer-how you speak, act, and writing skills

they have the writing skills down pact - Answer-who have better opportunities and would
likely get more jobs because of this

learned - Answer-communication skills are ?

heightened global competition - Answer-deals with dealing with different diversities

flatted management hierarchies - Answer-communicating with the top level
organizations

inform, persuade, promote good will - Answer-what are the three functions with
communicating

to think critically and creatively because there's facts behind creative idea - Answer-
what do employers look for employees to do?

communication - Answer-transmission of meaning from one group to another

idea is sent by a sender who encodes and converts the idea into words or gestures that
convey meaning. Then it sent through a channel, where it might have noise, and
receiver has to decode by translating message from symbol into meaning. - Answer-
what is the communication process

no - Answer-is the communication process always successful?

sender - Answer-in the communication process, this is the one who encodes the
message

channel - Answer-medium into what a message is conveyed in

, noise - Answer-interruption in the channel communication process

receiver - Answer-the one that decode the message and makes it into a real meaning

feedback - Answer-receives gives ___ to sender

communication isn't perfect so one should:
adapt message to receiver
improve language skills
question preconceptions
encourage feedback - Answer-what are ways to overcome communication obstacles

email - Answer-the best way to communicate is through

downward flow - Answer-from ceo -> staff

upward flow - Answer-staff -> ceo

horizontal flow - Answer-communication that takes place around coworkers at the same
level

distortion - Answer-if there is a long line of management, communication will have

hard skills - Answer-technical skills in field

soft skills - Answer-oral and written communication
listening proficiency
nonverbal
ability to work in teams
etiquette

increase productivity
faster response
better decision making - Answer-why do businesses want team work

virtual teams - Answer-teams work over technology

forming, storming, norming, performing - Answer-what are the phases of team
development

forming - Answer-establish rules, get to know each other

storming - Answer-conflict arise
members define roles to achieve goal

norming - Answer-tension subside

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