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BUSINESS COMMUNICATIONS 1 FINAL EXAM QUESTIONS AND ANSWERS
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  • Course
  • Business Communication
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  • Business Communication

What are the 5 steps in the communication process? - Answer-1. Encoding 2. Selecting 3. Decoding 4. Feedback 5. Barriers Why can challenges occur within the communication process? - Answer-Challenges occur when it is not face to face. Interferences such as, personal difference, physical inte...

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  • September 3, 2024
  • 6
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers

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  • business communications 1 final exam questions and
  • what are the 5 steps in the communication process

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  • Business Communication
  • Business Communication

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BUSINESS COMMUNICATIONS 1 FINAL
EXAM QUESTIONS AND ANSWERS
What are the 5 steps in the communication process? - Answer-1. Encoding
2. Selecting
3. Decoding
4. Feedback
5. Barriers

Why can challenges occur within the communication process? - Answer-Challenges
occur when it is not face to face. Interferences such as, personal difference, physical
interference and metal distractions hinder the communication process

What are the 6 barriers to intercultural communication? - Answer-1) Ethnocentrism
2) Stereotypes
3) Chronemics
4) Proxemics
5) Kinesics
6) Translation

Give an example of Ethnocentrism - Answer-People believing specific patterns of their
behavior desired in their own cultures are universally valued

Give an example of Stereotypes - Answer-Judging other groups

Give an example of Chronemics - Answer-How a cultural perceives space requirements

Give an example of Proxemics - Answer-Study of cultural space requirements

Give an example of Kinesics - Answer-Body Language

Give an example of Translation - Answer-Understanding what they're saying

What are the four ethical dimensions of business behavior? - Answer-1) Behavior that is
illegal and unethical
2) behavior that is illegal yet ethical
3) behavior that is legal yet unethical
4) behavior that is both legal and ethical

What are 6 questions you should ask yourself to help ensure that you are
communicating responsibly and ethically? - Answer-1) Is the information stated as
truthfully, honestly, and fairly, as possible?

2) Does the message embellish or exaggerate the facts?

, 3) Are the ideas expressed clearly and understandably?

4) Is your viewpoint supported with objective facts?

5) Are ideas stated with tact and consideration that preserve the receiver's self-worth

6) Are graphics carefully designed to avoid distorting facts and relationships

Give three examples of how a company can communicate irresponsibly and unethically
- Answer-1. Tell a customer damaged merchandise will be replaced.
2. Notify a sales rep of job termination.
3. Inform employees of a new Internet usage policy.

What are 5 visual enhancements a writer can use to draw attention to important
information? - Answer-1. Enumerated or bullet-ed lists (these can be used to chunk and
add greater visual impact to items in a series)
2. Headings (Signposts that direct the receiver from one section of the document to
another)
3. Tables and graphs (used to simplify and clarify information and to add variety to long
sections of dense text)
4. Lines and borders (added to partition text or to focus attention on a specific line or
lines.)
5. Relevant images (used to highlight information and add appeal.)

What are 5 techniques for composing appropriate web content? - Answer-1. Provide a
useful subject line (reduce wording of any print document by 50% when you put it on the
web)
2. Careful use of jargons, or shortened terms (Use short words for fast reading and
mixed case-not all caps)
3. Focus on a single topic directed towards the receivers needs (Use professional
language if needed, otherwise be concise)
4. Restate the subject in the body of the message (Ask a question, present the unusual,
or pose a conflict)
5. Revise your email before sending (provide ways to move through document easily)

What are 4 questions to determine an appropriate communication channel for a
particular message? - Answer-1. Should this message be face to face or not? Richness
vs. leanness
2. Should this message be ambiguous or not? Need for interpretation
3. How fast should this message reach the recipient? Speed of establishing contact
4. How quickly do we need to respond to the recipient? Time required for feedback

What are 3 steps in the deductive outline used for good-news and routine messages? -
Answer-Opening - states a pleasant or the main idea
Body- provides details and information

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