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Biggby Test 2024 Questions With Correct Answers.

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Biggby Test 2024 Questions With Correct Answers.

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  • September 2, 2024
  • 18
  • 2024/2025
  • Exam (elaborations)
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58 Multiple choice questions

Definition 1 of 58
Consistently produce a high quality beverage

Mission Statement

Cultural Values

C of PERC

First Cashier Position Priority

Definition 2 of 58
Brew coffee and run laps

First Cashier Position Priority

Third Shotpuller Position Priority

How often should a lap be run?

First Milksteamer Position Priority

Term 3 of 58
When a customer orders iced coffee, the cashier must ask if they would like room for cream and
sugar?

True

False

,Term 4 of 58
How could the cashier upsell a Grande Mango Creme Freeze?

Supersize, add syrup, add cream, add Spice, Add bananas

Upsize, add flavor, add whip, add Zip, Add strawberries


Upgrade to venti, add caramel, add sprinkles, add lemon, add blueberries


Add extra shot, add chocolate, add marshmallows, add zest, add raspberries

Term 5 of 58
What is the proper number of espresso shots by size for an Americano? (short, tall, grande, super)

2, 3, 4, 4


2, 25, 16, 18

1, 4, 8, 9

2, 12, 8, 9

Term 6 of 58
First Cashier Position Priority

Handle customer complaints and issues with patience and empathy

Greet customers within three steps of the door and complete their transactions as quickly
as possible


Monitor employee break times to ensure smooth shift transitions

Organize merchandise displays according to seasonal promotions

, Term 7 of 58
To which letter of PERC does this relate? Greet customers within three steps of the door.

E

C

R


P

Term 8 of 58
What is the difference between a latte and a cappuccino (with attention to drink composition and
flavor)?

A latte is 1/2 inch of foam, a cappuccino has half a cup of foam; a cappuccino has a stronger
coffee profile


A latte has no foam, a cappuccino has a full cup of foam; a latte has a stronger coffee
profile

A latte has 1/4 inch of foam, a cappuccino has no foam; a latte has a milder coffee profile

A latte has a full cup of foam, a cappuccino has 1/4 inch of foam; a cappuccino has a milder
coffee profile

Definition 9 of 58
Perception by customers that we respect their time and move them as quickly as possible.

P of PERC

Cultural Values

First Cashier Position Priority

Mission Statement

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