Exam (elaborations)
Supply Chain Management 301 Exam 3 (Iowa State) With Complete Solutions
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Supply Chain Management 301 Exam 3 (Iowa State) With Complete Solutions
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Name: Score:120 Multiple choice questions
Term 1 of 120
(T/F) The three inputs for calculating Customer Lifetime Value are Average Annual Sales, Expected
Lifetime and Forecasted Profits.
True
False
Definition 2 of 120
David Maister's First Rule of Service is:
Climate change
You can't please all the customers all the time
Continuous connectivity
Satisfaction = perception − expectation
Definition 3 of 120
Which of the following strategic foreign facilities is set up in a location with an abundance of
advanced suppliers, competitors, research facilities, and knowledge centers to get access to the
most current information on materials, components, technologies, and products?
Business cluster
Contributor factory
Server factory
Data warehouse
,Definition 4 of 120
The acts of receiving shipments, breaking down shipments, repackaging shipments, and
distributing components to a manufacturing location or finished products to customers by a
distribution center is referred to as:
Crossdocking
E-purchasing
E-distributors
Customs Brokering
Definition 5 of 120
Service provided by multiple servers acting in parallel is referred to as:
Continuous connectivity
Server factory
Process integration
Multiple-channel queuing system
Definition 6 of 120
Your company allows customers to "opt-out" of receiving email advertisements. This is referred to
as:
Information visibility
Event-based marketing
Cross-selling
Permission marketing
,Definition 7 of 120
Regional trade agreements assist with which of the following?
Identify all factors considered important to the facility location decision
-Handle trade disputes
-Provide technical assistance for developing countries
-Monitor national trade policies
-Increasing safety stock
-Develop a formal risk management program
-Diversify the supply base
-Customer service levels drop
-More safety stock must be held
-Cost may increase due to expedited deliveries
Term 8 of 120
(T/F) The Balanced Scorecard framework consists of four perspectives: financial perspective,
human resources perspective, inventory perspective, and the logistics perspective.
True
False
Definition 9 of 120
Cost-based performance measures _____ reflect the underlying performance of the productive
systems of an organization.
Always Accurately
Are The Most Reliable Indicators
Rarely
Depend Solely On External Factors
, Definition 10 of 120
A ___________________ consolidates large numbers of small shipments to fill entire truck trailers or rail
cars to achieve truckload or carload transportation rates.
Freight forwarder
Supply chain manager
Customs broker
Third-party logistics provider
Definition 11 of 120
Which of the following is a direct benefit from the adoption of NAFTA?
A rise in unemployment rates in asia
An increase in trade between U.S., Canada, and Mexico
A decrease in trade barriers within europe
A growth in agricultural production in africa
Definition 12 of 120
When utilizing performance standards, the difference between the standard and the actual
performance is called the:
Certified Variance
Performance Variance
Performance Dashboards
Organizational Variance
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