(WGU C179) ITEC 2205 - Business of IT Applications - Objective Assessment Guide (WGU C179) ITEC 2205 - Business of IT Applications - Objective Assessment Guide (WGU C179) ITEC 2205 - Business of IT Applications - Objective Assessment Guide
,1. Multiple Choice: What is the primary benefit of implementing
ITIL practices in IT service management?
a) Increased profit margins
b) Enhanced customer satisfaction
c) Reduced software development time
d) Streamlined hiring processes
Answer: b) Enhanced customer satisfaction
Rationale: ITIL practices are designed to align IT services with
the needs of the business and its customers, leading to improved
customer satisfaction.
2. Fill-in-the-Blank: The ________ model is a framework for
developing systems in a systematic and disciplined manner.
Answer: Waterfall
Rationale: The Waterfall model is a sequential design process
often used in software development processes, where progress is
seen as flowing steadily downwards through the phases of
conception, initiation, analysis, design, construction, testing,
production/implementation, and maintenance.
, Answer: False
Rationale: Agile methodologies are characterized by iterative and
incremental development, where requirements and solutions
evolve through collaboration between self-organizing cross-
functional teams.
4. Multiple Response: Which of the following are key principles of
the Lean methodology? (Select all that apply)
a) Eliminate waste
b) Amplify learning
c) Delay decision making
d) Empower the team
e) Build integrity in
Answers: a) Eliminate waste, b) Amplify learning, d) Empower
the team, e) Build integrity in
Rationale: Lean methodology focuses on creating more value for
customers with fewer resources by optimizing the flow of work,
amplifying learning, and empowering teams, among other
principles.
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