server has greeted a table - Answer-coasters in front of each customer
customer with children - Answer-crayons, coloring books, toys; restless child give
Aussie chips, breadsticks, ask about highchairs, booster seat, keep updated as to how
long the wait is
customer doesn't want to wait - Answer-tell him that he can seat himself at the bar or
hightops, tell him about curbside, calling ahead reservations, or take away, cocktail
server available to get Aussie-tizers and beverages, TV to watch, the wait is worth it. If
you can't persuade him to stay, give Take Away menu and bloom card.
customer complains as they are leaving - Answer-get manager
No Worries Hours - Answer-All Day Every Day: $2 Domestic Draft Beer, $3.95 Gold
Coast Margaritas
Every Day 3 to 7pm: $1 off Big Bloke Beers, house wines, well drinks, and specialty
drinks.
1/2 priced appetizers: blooming onion, aussie cheese fries, wings, and bushman
mushrooms
Customers are at the door, but we're not open yet - Answer-offer to let them wait in the
lobby, offer drinks and menus during the wait
table hasn't been waited on - Answer-get their drink order, tell manager, get drinks on
table immediately
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