WGU C215 Study Guide - FINAL
Total Quality Management (TQM) Philosophy - correct answer ✔1. customer
focus
2. continuous improvement
3. employee empowerment
4. use of quality tools
5. product design
6. process management
7. managing supplier quality
Process Capability Index (Cpk) - correct answer ✔Basic function of Six
Sigma. Measures the process potential and performance of processes. The
higher the range of Cpk, the improved is the ability of the process to complete
its necessities.
Six Sigma - correct answer ✔A disciplined, data-driven approach and
methodology for eliminating defects (driving toward six standard deviations
between the mean and the nearest specification limit) in any process - from
manufacturing to transactional and from product to service.
Design Capacity - correct answer ✔The theoretical maximum output of a
system in a given period under ideal conditions.
Location Analysis - correct answer ✔proximity to customers, transportation,
source of labor, community attitude, proximity to suppliers, and many other
factors.
The technique for determining location decisions.
,Line Processes - correct answer ✔A type of process used to produce a large
volume of a standardized product.
■ Limited customization and high volume
Batch Processes - correct answer ✔A type of process used to produce a
small number of products in groups or batches based on customer orders or
specifications.
■ High customization moderate volume
Project Processes - correct answer ✔A type of process used to make a one-
at-a-time product exactly to customer specifications.
■ Most custom and lowest volume
Continuous Processes - correct answer ✔A type of process that operates
continually to produce a high volume of a fully standardized product.
- No customization and as high a volume as possible
Bottleneck - correct answer ✔Longest task in the process.
Flexible Manufacturing System (FMS) - correct answer ✔A type of
automated system that combines the flexibility of intermittent operations with
the efficiency of continuous operations.
, Output/Input Control - correct answer ✔A technique for monitoring the flow of
jobs between work centers.
Value-Added - correct answer ✔The net increase created during the
transformation of inputs into final outputs.
Hybrid Layouts - correct answer ✔Layouts that combine characteristics of
process and product layouts.
- Group technology layouts.
- Cell technology layouts.
- Grocery stores use hybrid layouts
Relationship Chart (REL) - correct answer ✔Table that reflects opinions of
managers with regard to the importance of having any two departments close
together.
Rectilinear Distance - correct answer ✔The shortest distance between two
locations using north-south and east-west movements.
From-To Matrix - correct answer ✔Table that gives the number of trips or
units of product moved between any pair of departments.
Block Plan - correct answer ✔Schematic showing the placement of
resources in a facility.
Mean Observed Times - correct answer ✔The average of the observation
times for each of the work elements.
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