WGU C215 Operations Management PVDC Final Question and answers verified to pass 2024
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Course
WGU C215
Institution
WGU C215
WGU C215 Operations Management PVDC Final Question and answers verified to pass 2024 WGU C215 Operations Management PVDC Final
Which definition is used for quality, evaluates how well a product performs its intended function? - correct answer Fitness for use
14 points for quality improveme...
WGU C215 Operations Management
PVDC Final
Which definition is used for quality, evaluates how well a product performs its
intended function? - correct answer ✔Fitness for use
14 points for quality improvement - correct answer ✔Which total quality
management (TQM) process was developed to stress management's
responsibility for quality?
ISO 9000 - correct answer ✔Set of international standards on quality
management and quality assurance, critical to international business
-TQM process consists of 13 published standards and guidelines
-Like when joint commission shows up at the hospitals
Checklist - correct answer ✔A list of common defects and the number of
observed occurrences of these defects.
scatter diagram - correct answer ✔a plot of two variables showing whether
they are related
Control Chart - correct answer ✔A graph that shows whether a sample of
data falls within the common or normal range of variation.
mean - correct answer ✔A statistical measure of central tendency, or
average, based on dividing a total by the number of individual cases.
assignable causes of variation - correct answer ✔-Causes can be identified
and eliminated
common causes or random - correct answer ✔Stuff you cannot identify
-Random causes that we cannot identify, unavoidable
Cpk measures - correct answer ✔How close one is to a target and how
consistent one is with the average performance.
-How closely it measures
Six Sigma - correct answer ✔Technical tolls and people involvement
The empirical rule, 3 standard deviations. This is 3 sigma's.
6 sigmas and you are almost at 100%
DMAIC
DMAIC (Define, Measure, Analyze, Improve, Control) - correct answer ✔a
six sigma process that outlines the steps that should be followed to improve
an existing business process
define stage - correct answer ✔includes the voice of the customer and value
stream
Job Design - correct answer ✔It does not have anything to do with people.
-The process by which managers decide how to divide tasks into specific jobs
waiting time - correct answer ✔-Screen patients and fast track those with
minor ailments
-amount of time a process has been waiting in the ready queue
, Service location decisions - correct answer ✔-proximity to customers
-Quality of life issues
proximity to customers - correct answer ✔-key factor of a location analysis
for a service company
-if you need to have a car repaired, you wont drive too far.
Capacity Planning - correct answer ✔Hospital- Capacity is beds and output
is the patients. If you have 1 pt for 2 days and one for 3 days. The output is
how many patients and not how many beds we have.
capacity utilization - correct answer ✔are you using more workers and what
are your resources? Measures how much of the available capacity is actually
being used. Measures effectiveness.
Capacity Focus - correct answer ✔facilities that are small, specialized, and
focused on a narrow set of objectives.
effective capacity - correct answer ✔
capacity measurement at the best operating level - correct answer ✔when
the average unit cost is minimized
center of gravity approach - correct answer ✔an approach for locating a
single facility that minimizes the distance to existing facilities.
-use the breakeven analysis -how many units needed to manufacture to
breakeven.
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