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Lean Six Sigma Black Belt: Questions With Solutions
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Lean Six Sigma Black Belt: Questions With Solutions
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Lean Six Sigma Black Belt: Questions With SolutionsAcronym/meaning of the 8 wastes: Right Ans - "D.O.W.N.T.I.M.E."
Defects
Over Production
Wait Time
Non-utilized
Transportation
Inventories
Motion
Extras
SIPOC Right Ans - Suppliers, Inputs, Process, Outputs, and Customers
Used to identify internal and external customer needs. A process to use with
other lean tools for process improvement
DMAIC Right Ans - Define, Measure, Analyze, Improve, Control:
Usually for Existing/Old products for processes & mostly @ floor/office
DMADV Right Ans - Define, Measure, Analyze, Design, Validate:
Typically for Upcoming / New products or processes
MMMM has what two meanings in "ops" vs. in the "office" Right Ans - Man,
Material, Machine, Method in ops... OR...
Man, Material, Metrics, Missing in the office
Lean focuses on what? and 6 Sigma focuses on what? Right Ans -
Eliminating waste & reducing cycle time and
Delivery of near-perfect products or services by reducing defects & deviation.
Lean Principles? Right Ans - 1) Specify Value through the eyes of the
customer
2) Identify the Value Stream (end-to-end process)
3) Identify and eliminate waste
4) Make Value Flow at the Pull/Demand of the Customer
5) Create or enhance Process Flexibility
6) Common Sense and Business Sense Prevail
7) Involve Associates (Cross representation)
8) Create a Visual Management System
,9) Do Not Reward Overcoming, Drive Root Cause Elimination
10) Continuously Improve in Pursuit of Perfection
11) Don't Fool Yourself
Name the "Lean Principle" that really stands out compared to ITIL incidents,
work arounds, and problem solving: Right Ans - Do Not Reward
Overcoming, Drive Root Cause Elimination
Kanban is a Right Ans - visual maintenance system
3 R's of Gemba-Oriented thinking Right Ans - Find Real place
Real thing
Real facts
5 Whys: ask why till root cause! Not just 5 but at least Right Ans - MMMM's
and Mother nature AKA
Mother Nature, Man, Method, Material, Machine
A3 is named after what? Right Ans - 1 by 17 inch drawer in a copier
A3 is a great template for what purpose on a ? page Right Ans - problem
solving on 11x17" page
*In what ways do projects fail? Right Ans - Scope Creep/Scoping issues
typically
*Process is a function of converting Right Ans - inputs (Xs) into outputs
(KPOVs or Ys)
*KPOV stands for what? Right Ans - Key Process Output Variables
*X is a(n) _______// Y is a(n) _________? Right Ans - Input // output
*Which form of commo is most permanent? Right Ans - Written
Add an S to RACI - RASCI: what do they mean Right Ans - Responsible,
Accountable, Support, Consult, Informed
, types of savings? Right Ans - Hard Savings, Customer experience, and cost
avoidance
Customer satisfaction type of justifiable "savings"? True / False? Right Ans
- True
What type of savings is a killed safety issue? Right Ans - "cost avoidance"
SIPOC stands for what and is a what? Right Ans - Supplier, Input, Process,
Output, Customer and is a
high level mapping of current state
D in DMAIC is what? Right Ans - Defining (describe the problem)
DMAIC Stands for what? Right Ans - Define, Measure, Analyze, Improve, &
Control
Describe ADKAR: Right Ans - Awareness of need for change
Desire to support change
Knowledge of how to change
Ability to demonstrate skills & behaviors
Reinforcement to make the change stick
VOP: Right Ans - Voice of Process
VOC: Right Ans - Voice of Customer
VOB: Right Ans - Voice of Business
CTQ: Right Ans - Critical to Quality
Project Charter: planning tool used to articulate and align how? Right Ans -
articulate the purpose & scope of the project, as well as align on goals and
objectives.
A project charter defines two things, establishes one and provides what?
Right Ans - Defines the problem, defines impact to the company, establishes
improvement target, provides clarity and focus of the project mission
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