WellCare Mastery Test 2024 Questions and Answers (100% Pass)
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Course
WellCare Mastery
Institution
WellCare Mastery
WellCare Mastery Test 2024 Questions and
Answers (100% Pass)
Low-Income Subsidy (LIS), which is often referred to as Extra Help,
reduces all Part D plan premiums. - Answer️️ -False
Which is an example of a top beneficiary complaint that affects Star
Ratings? - Answer️️ -The beneficiary...
WellCare Mastery Test 2024 Questions and
Answers (100% Pass)
Low-Income Subsidy (LIS), which is often referred to as Extra Help,
reduces all Part D plan premiums. - Answer✔️✔️-False
Which is an example of a top beneficiary complaint that affects Star
Ratings? - Answer✔️✔️-The beneficiary did not understand that enrolling in
a Wellcare plan would change their current Medicare Advantage plan.
Providers may create co-branded marketing pieces using the Wellcare
name and logo, as long as they are using the current, approved logo. -
Answer✔️✔️-False
An agent who has never had any verbal warnings cannot be issued a
Corrective Action Plan. - Answer✔️✔️-False
Once the enrollment is completed, you can save a copy of the application
for your reference. - Answer✔️✔️-False
Noting the correct enrollment period on enrollment applications helps in
preventing delayed enrollment processing. - Answer✔️✔️-True
When completing an application, you should ensure that you enter the
provider ID of a specialist and not a primary care provider (PCP). -
Answer✔️✔️-False
Agents may be investigated after being suspected of noncompliant activity
reported through a: - Answer✔️✔️-Complaint Tracking Module (CTM),
Grievance, and Secret Shop Finding
Which of the following statements about completing telephonic
enrollments is FALSE? - Answer✔️✔️-Must include most of the required
elements necessary to complete the enrollment.
Failure to inform a beneficiary that a trusted provider is out-of-network or
is not available in the newly selected plan can cause a sales allegation. -
Answer✔️✔️-True
When completing an enrollment, be sure to use the correct enrollment
application for the desired plan year. - Answer✔️✔️-True
An SEP is a period outside of the ICEP, AEP, or MA OEP when
beneficiaries can enroll based solely on life events that qualify for an SEP
period. - Answer✔️✔️-True
Members who fail to pay the required premiums before the end of the
grace period (Wellcare has a three-month grace period) will be terminated.
- Answer✔️✔️-True
A grievance request, or any evidence concerning a grievance, must be filed
orally or in writing no later than _____ calendar days from the date of the
event or the date the member is made aware of the issue. - Answer✔️✔️-60
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