TEST BANK
s
Communication in Nursing 10th Edition
s s s s
Julia Balzer Riley
s s
, Table of Contents
s s
Chapters1:sResponsible,sAssertive,sCaringsCommunicationsinsNursingsChapt
ers2:sThesClient-
NursesRelationship:sAsHelpingsRelationshipsChapters3:sSolvingsProblemss
Together
Chapters4:sUnderstandingsEachsOther:sCommunicationsandsCulturesChapters
5:sDemonstratingsWarmth
Chapters6:sShowingsRespectsCha
pters7:sBeingsGenuinesChapters8:s
BeingsEmpatheticsChapters9:sUsi
ngsSelf-
DisclosuresChapters10:sBeingsspe
cificsChapters11:sAskingsQuestio
nssChapters12:sExpressingsOpinio
nssChapters13:sUsingsHumor
Chapters14:sEmbracingsthesSpiritualsJourneysofsHealthsCaring,sMeaningsMakingsChapters
15:sRequestingsSupport
Chapters16:sOvercomingsEvaluationsAnxietys
Chapters17:sWorkingswithsFeedbacksCha
pters18:sUsingsRelaxationstechnique
Chapters19:sIncorporatingsImagerysinsProfessionalsPracticesandsSelf-
CaresChapters20sIncorporatingsPositivesSelf-Talk
Chapters21:s LearningstosWorksTogethersinsGroups
Chapters22:sThesChangingsWorldsofsElectronicsCommunicationsCha
pters23:sLearningsConfrontationsskills
Chapters24:sRefusingsUnreasonablesRequests
Chapters25:sCommunicatingsAssertivelysandsResponsiblyswithsDistressedsClientssandsColleaguessC
hapters26:sCommunicatingsAssertivelysandsResponsiblyswithsAggressivesClientssandsColleaguessCh
apters27:sCommunicatingsAssertivelysandsResponsiblyswithsUnpopularsClients
Chapters29:sCommunicatingsatsthesEnd-of-
LifesChapters30:sContinuingsthesCommitment
,Balzer Riley: Communication in Nursing, 10th Edition
s s s s s
s
Chapter 1: Responsible, Assertive, Caring Communication in Nursing
s s s s s s s
TestsBanksMultipl
esChoice
1. Whichs statements describess thes affectives aspects ofs learnings effectivesc
ommunicationsstrategies?
a. “Thesnursesshouldsusesclear,sdirectsstatementssusingsobjectiveswords.”
b. “Thesnursesusessbodyslanguagesthatsisscongruentswithsthesverbalsmessage.”
c. “Thesnursesbelievessthatspositivescommunicationsstrategiessbuildsconfidence.”
d. “Thesnursespracticessassertivesandsresponsiblescommunicationsstrategies.”
ANS:C
Learningsinvolvessthreesdomains:sthescognitivesaspectss(understandingsandsmeaning),saffect
ives aspectss (feelings,s values,s ands attitudes),s ands psychomotors aspectss (physicalscapabil
ity).Learningsbasicscommunicationsskillssinvolvessthescognitivesdomain;sbuildingsconfidenc
esthroughsasbeliefsinsthesvaluesandsimpactsofspositivescommunicationsissthesaffectivesdomain;
sandsputtingsskillssintosactionsissthespsychomotorsdomain.DIF: sComprehensionsREF:sp.s13sT
OP:sIntegratedsProcess:s Communications andsDocumentationsMSC:sPsychosocialsIntegrity
2. Thesnursesmanagersaskssthesstaffsnursestosworksansextrasshift.sWhichsresponsesbysthe
sstaffsnursesissassertivesandsbasedsonsrationalsbeliefs?
a. “Isdon’tswantsyousupset,ssosIswillsworksextra.”
b. “WhysdosIsalwaysshavestoscoversextrasshifts?”
c. “Isamsnotsablestosworksansextrasshift.”
d. “Ifsyouscan’tsfindsanyoneselse,sIswillsdosit.”
ANS:C
Thesstaffsnursesmaysturnsdownsevensasreasonablesrequest;sansassertivesresponsesavoidssirrati
onalsbeliefs.sIrrationalsbeliefssoccursassasresultsofsbeingsanxioussaboutsassertivenesssorsfocusi
ngsonspossiblesnegativesoutcomes.DIF:sAnalysissREF:sp.s8sTOP:sIntegratedsProcess:sComm
unicationsandsDocumentationsMSC:sSafesandsEffectivesCaresEnvironment:sManagementsofs
Care
, 3. Asnursesmanagersofferssasstaffsnursesaschoicesbetweensworkings8-sors12-
hoursshifts.sWhichsstatement,sifsmadesbysthesstaffsnurse,sissnonassertivesandsmaysresultsin
sasfrustratedsresponsesfromsthesnursesmanager?
a. “Iswantstosdecidesthesshiftssforsallsofsthesothersstaffsnurses.”
b. “Doswhateversyouswant.sItsdoesn’tsreallysmatterstosme.”
c. “Thanksyousforsofferingsmesaschoice.sIsprefers12-hoursshifts.”
d. “YouswillsneversbesablestosgivesmeswhatsIsreallyswantstoswork.”
ANS:B
Asstatementsthatsallowssothersstosmakesdecisionssforsaspersonsissansexamplesofsasnonassertives
stylesofscommunication;sthesresponsesofsothersstosasnonassertivesstatementsmaysincludesdisre
spect,sguilt,sanger,sorsfrustration.sStatementssthatsmakeschoicessforsotherssorsthatsaresaccusati
onssaresexamplessofsaggressivesstylessofscommunication;sthesresponsesofsothersstosansaggres
sivesstatementsmaysincludeshurt,sdefensiveness,sorshumiliation.sAsstatementsthatsallowssmak
ingsone’ssownsdecisionssissansexamplesofsassertivesstylesofscommunication;sthesresponsesofso
thersstosansassertivesstatementsmaysincludesmutualsrespect.DIF:sAnalysissREF:sp.s7sTOP:sInt
egratedsProcess:sCommunicationsandsDocumentationsMSC:sSafesandsEffectivesCaresEnviro
nment:sManagementsofsCare
4. Thesnursesissprovidingscarestosaspatientswhoswassadmittedswithsheartsfailure.sThespati
entshassnotsbeensfollowingsthesprescribedsdietsorstakingsthesprescribedsmedications.sWhi
chstypesofscommunicationsapproachsissmostsimportantsforsthesnursestosuseswithsthisspatie
ntstosfacilitatesaschangesinsself-caresbehavior?
a. Authoritative,shonest,sandsoutrightscommunication
b. Assertive,sresponsible,sandscaringscommunication
c. Aggressive,ssympathetic,sandsrealisticscommunication
d. Positive,sexpert,sandsfocusedscommunication
ANS:B
Communicationsmustsbestechnicallysresponsible,sassertive,sandscaringstosfacilitatesaschangesi
nsbehavior.DIF:sKnowledge/ComprehensionsREF:sp.s13sTOP:s IntegratedsProcess:sCommu
nicationsandsDocumentationsMSC:sPsychosocialsIntegrity
5. Whichs ares exampless ofs as nurses whos iss communicatings responsibly?s (Selects allsth
atsapply)
a. Thes nurses usess profanitys tos responds tos as clients whos iss intoxicateds ands verballysab
usive.
b. Thesnurseshelpssasclientstalkstosfamilysmemberssaboutsdiscontinuingsc
hemotherapy.
