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CALP Certified Apartment Leasing Professional Study Guide 2024 (Practice Test - Certified Apartment Leasing Professional (CALP) Graded A+$12.99
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Term 1 of 86
Why does a Community Comparable form include a place to describe property services?
These services are free add-ons for residents.
They cost extra money to use
They expand the list of features and benefits available.
They indicate a higher level of quality management
Term 2 of 86
Leasing professionals should be aware that compliance with the Fair Housing Act is verified
through which governmental mechanism?
Staff surveys
On-site testers
Random resident audits
Prospective resident interviews
Term 3 of 86
How can a leasing professional BEST persuade prospective residents that the apartment
community is a trusted brand?
Match the prospective residents' needs to the community's features.
Welcome prospective residents with healthy beverages and/or snacks.
Ask the maintenance team to provide testimonials of excellent service.
Display positive feedback from past, prospective, and current residents
,Term 4 of 86
Which contractual element is BEST described as the legal competence to understand the nature
and consequence of entering into a contract?
Consent
Capacity
Consideration
Culpability
Term 5 of 86
What are the three KEY steps in the relationship-sales process?
Assess, present, and close
Contact, collaborate, and listen
Introduce, assess, and persuade
Present, persuade, and close
Term 6 of 86
If a 669-unit property has an annual turnover rate of 47.5%, how many units moved out (use whole
numbers)
351
318
331
327
, Term 7 of 86
The automated revenue model in use at a property may trigger what kind of an objection?
Prejudice
Price
Procrastination
Place
Term 8 of 86
When a resident reports an unpleasant incident on the community's property, what is the FIRST
action the leasing professional should take?
Express concern and/or sympathy for the resident.
Investigate the incident and those involved.
Ask the community manager to intervene.
Explain to the resident that he/she should stay calm.
Term 9 of 86
Fair housing laws pertain to:
Common areas only.
Community homes only.
Common areas and community homes.
All areas of the property and leasing office.
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