2024 WELLCARE MASTERY TEST ACTUAL EXAM
80 QUESTIONS AND CORRECT DETAILED
ANSWERS WITH RATIONALES (VERIFIED
ANSWERS) |AGRADE
Terms in this set (62)
During an appointment, you True
may not discuss any
products not agreed to in
advance by the beneficiary.
a. True
b. False
When a paper SOA form is A. Prior to
used, it must be completed
__________ hosting the sales
presentation.
a. Prior to
b. During
c. After
Brokers/Agents can submit True
a support ticket online
through their Centene
Workbench portal.
Select one:
True
False
,Wellcare does not need to False
be informed of all
marketing/sales events at
which plans or materials will
be presented or distributed
(Formal & Informal).
Select one:
True
False
Which of the following D. All of the above
actions are you required to
do when contacted
regarding an allegation of
noncompliant activity?
a. Speak with the
investigator as quickly as
possible.
b. Answer all questions
honestly and completely.
c. Offer information and
documents important to the
investigation.
d. All of the above
Key areas you as a D. All of the above
broker/agent have control
over and impact upon
regarding Star Ratings for
quality are:
a. Member
Satisfaction/Experience
b. Complaints
c. Rapid Disenrollment
d. All of the above
, Noting the correct True
enrollment period on
enrollment applications
helps in preventing delayed
enrollment processing.
Select one:
True
False
Health plan fax numbers True
vary for health plans that
offer fax enrollment
submissions.
Select one:
True
False
Centene requires all True
contracted brokers/agents
to read, understand, and
agree to Centene's Business
Ethics and Code of
Conduct Policy.
Select one:
True
False
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