MGMT 300 Exam 1 Professor Ford || QUESTIONS WITH A+ GRADED SOLUTIONS!!
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Course
MGMT 300
Institution
MGMT 300
What are the following 4 major types of managerial tasks?
Planning correct answers set goals and decide how to achieve them
Organizing correct answers arranging tasks, people, and other resources to accomplish the work
Leading correct answers motivating, directing, and otherwise influencin...
MGMT 300 Exam 1 Professor Ford || QUESTIONS WITH
A+ GRADED SOLUTIONS!!
What are the following 4 major types of managerial tasks?
Planning correct answers set goals and decide how to achieve them
Organizing correct answers arranging tasks, people, and other resources to accomplish the
work
Leading correct answers motivating, directing, and otherwise influencing people to work hard
to achieve the organization's goals
Controlling correct answers monitoring performance, comparing it with goals, and taking
corrective action as needed
Example;As regional manager of a dollar store chain, Kamile compares weekly sales reports
from each store with projected sales goals and then takes corrective action if needed. Which
of the four key management functions is Kamile using?
What are the three types of skills that differentiate effective from ineffective managers?
Technical correct answers Ability to perform a specific job./"consist of the job-specific
knowledge needed to perform well in a specialized field. Having the requisite technical skills
seems to be most important at the lower levels of management—that is, among employees in
their first professional job and first-line managers."
Interpersonal people oriented correct answers Ability to interact well with people.
Soft Skills: Interpersonal people skills
Conceptual correct answers Ability to think analytically, to visualize an organization as a
whole and understand how the parts work together. Conceptual skills are more important as
you move up the management ladder, particularly for top managers, who must deal with
problems that are ambiguous but that could have far-reaching consequences. Today a top car
executive must deal with several radical trends—autonomous (self-driving) cars, electric-
powered vehicles, and new business models of start-ups like Uber and Lyft."
3 Major levels of MGMT
Lower Level Managers correct answers (Leading a work unit of 6 employees) [EX]
First time line manager team leaders
Titles: Department head, foreperson, supervisor./ Makes short term operating decisions
Middle-level managers correct answers (leader of a district that has 6 work units of 6
employees each.) [EX]
Titles: Plant manager, District regional manager.
-Policies and plans of top managers above them and supervise and coordinate the activities of
the first line managers below them.
, Upper level management correct answers Top-level: Establish a mission for the company.
-Very conceptual, less direct
Titles: CEO, COO, President, V-P Senior
How do Scientific Management and Bureaucracy theory differ from the Human Relations
movement?
Bureaucracy Theory correct answers Division of labor and specialization, Delegation of
authority, formalization, span of control
Human Behavior Movement correct answers Adds personal/Human element, Considers
individual motives, psychological needs
What is the difference between theory X and theory Y management?
Theory X correct answers No personal motivation to work/ use rewards and discipline to
encourage working.
Theory Y correct answers People care about/identify with the work they are doing. Doing a
good job just because.
What were the most important findings from the Hawthorne Studies? correct answers Elton
Mayo
-Lighting, rest intervals, length of day/week, wage incentives
-Worker intentionally kept productive low
- very low ability performance correlations.
The Hawthorne studies showed that people's work performance is dependent on social issues
and job satisfaction, and that monetary incentives and good working conditions are generally
less important in improving employee productivity than meeting individuals' need and desire
to belong to a group and be included.
What are input, transformational process, outputs, and feedback from the systems viewpoint?
correct answers Inputs-Transformational Process-Outputs
Inputs- what goes in
Output - what goes out
Transformational processes- the prices of converting inputs to outputs.
Feedback-info about the reaction of outputs and inputs.
What are the main components of Total Quality Management and a Learning Organization?
Total Quality Management correct answers Supports the attainment of customer satisfaction
through a wide variety of tools and techniques that result in high - quality goods and services
learning organization correct answers An organization skilled at creating, acquiring, and
transferring knowledge, and at modifying its behavior to reflect new knowledge and insights.
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