WGU C715 Organizational Behavior
Exam Comprehensive Study Guide |
Latest 2024/2025
Deviant workplace behavior - Correct Answer - Voluntary behavior that
violates significant organizational norms and, in so doing, threatens the
well-being of the organization or its members. Also called antisocial
behavior or workplace incivility.
Status Characteristics Theory - Correct Answer - A theory that states that
differences in status characteristics create status hierarchies within groups.
3 sources of Status Characteristics Theory - Correct Answer - 1.) The
power a person wields over others 2.) A person's ability to contribute to a
group's goals 3.) An individual's personal characteristics.
The power a person wields over others - Correct Answer - Because they
likely control the group's resources, people who control the outcomes tend
to be perceived as high status.
,A person's ability to contribute to a group's goals - Correct Answer -
People whose contributions are critical to the group's success tend to have
high status.
An individual's personal characteristics - Correct Answer - Someone
whose personal characteristics are positively valued by the group (good
looks, intelligence, money, or a friendly personality) typically has higher
status than someone with fewer valued attributes.
Social Loafing - Correct Answer - The tendency for individuals to expend
less effort when working collectively than when working individually.
groupthink - Correct Answer - A phenomenon in which the norm for
consensus overrides the realistic appraisal of alternative courses of action.
groupshift - Correct Answer - A phenomenon where an individual's beliefs
or actions become more extreme due to being a member of a group, as
there is less risk when acting as a group member instead of acting
individually.
normal grouping technique - Correct Answer - A group decision-making
method in which individual members meet face to face to pool their
judgments in a systematic but independent fashion.
, traditional view of conflict - Correct Answer - The belief that all conflict is
harmful and must be avoided.
interactionist view of conflict - Correct Answer - The belief that conflict is
not only a positive force in a group but also an absolute necessity for a
group to perform effectively.
functional conflict - Correct Answer - Conflict that supports the goals of the
group and improves its performance.
dysfunctional conflict - Correct Answer - Conflict that hinders group
performance.
task conflict - Correct Answer - Conflict over content and goals of the
work.
relationship conflict - Correct Answer - Conflict based on interpersonal
relationships
process conflict - Correct Answer - Conflict over how work gets done.
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller NurseMeg. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $9.99. You're not tied to anything after your purchase.
