MNO2609 ASSIGNMENT 5 CORRECT ANSWERS SEMESTER 2 2024 DUE DATE SEPTEMBER GUARANTEED DISTINCTION.
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Course
MNO2609
Institution
University Of South Africa
QUESTION 1 1.1 Quality starts with understanding customer needs and ends when those needs are satisfied. In view of this statement, explains quality. 1.2 A development of quality concept regarding customer and their satisfaction results in customer loyalty. Research shows that focus on customer loy...
MNO2609 ASSIGNMENT 5
CORRECT ANSWERS
SEMESTER 2 2024 DUE
DATE SEPTEMBER
GUARANTEED
DISTINCTION.
1.1 Quality starts with understanding customer needs and ends when those needs are
satisfied. In view of this statement, explains quality.
ANSW Quality can be defined as meeting or exceeding customer expectations and
requirements. It starts with understanding what the customer needs and ends when those
needs are fulfilled. This means that quality is not just about the product or service itself, but
also about how well it aligns with what the customer wants and values.
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