Medical Office Management Exam Questions And Correct Answers
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Course
Medical office
Institution
Medical Office
Medical Office Management Exam Questions
And Correct Answers
The single most critical factor for an outstanding medical practice, patient loyalty, can be
achieved by embracing principles embodies in which of the following acronyms? -
answerSHARE
Patient loyalty via adoption of the SHARE princi...
Medical Office Management Exam Questions
And Correct Answers
The single most critical factor for an outstanding medical practice, patient loyalty, can be
achieved by embracing principles embodies in which of the following acronyms? -
answer✔✔SHARE
Patient loyalty via adoption of the SHARE principles needs to be part of the office culture
adopted by which of the following groups? - answer✔✔All of the above
Which of the following would NOT be an appropriate management philosophy to achieve the
goals of an outstanding medical practice? - answer✔✔Focusing on individual achievement and
personal satisfaction in the office setting
The first step I the flow of work in a modern medical office is...? - answer✔✔patient registration
If a patient has been seen by a physician in the same practice and the same specialty within the
past 3 years, or if a physician from the practice has seen the patient previously in the hospital, the
patient is termed...? - answer✔✔established
Which of the following technologies is used by some physicians to dictate directly into a laptop
or other device ad then to print out the report generated by the software to file in the paper
record? - answer✔✔Voice recognition technology
The resource containing codes that describe the conditions that required the services and support
the medical necessity of the procedures rendered by the practice is called ... -
answer✔✔International Classification of Diseases (ICD)
Many claims are sent to payers electronically in batches, so once the practice management
system is updated, the claims in an queue waiting for transmission to a(n)...? - answer✔✔Claims
clearinghouse
Which of the following does NOT occur after the submission of a claim? - answer✔✔The biller
checks to see if the patient is still eligible under that payer's plan
In a mid-sized practice, the office or practice administrator ideally has a college degree, medical
office supervisory experience, and which of the following credentials? - answer✔✔RHIA, RHIT,
RN
With regard to use of coders and billers, a practice should consider using an RHIT, a certified
coder, specialist, Physician - based (CCS-P) or a certified professional coder (CPC) unless thay
practice uses an... - answer✔✔Superbill
The coder-biller can sometimes function as an auditor to investigate a case where the physician
maybe questioned as to the _____ of a billed procedure. - answer✔✔medical necessity
Generally, when a physician assistant (PA) or an advanced registered nurse practitioner (ARNP)
is employed by a practice these professionals... - answer✔✔work under the supervision of a
physician who must be immediately available
a receptionist with excellent people skills is often the first person to impress the patient that the
practice is... - answer✔✔patient centric
An office or practice administrator who stays tuned to the external environment so that he or she
can start planning for changes and obtaining early input from the staff before new mandates must
be implemented is often characterized as being - answer✔✔proactive
a document often filled out by the physician that contains a list of the most common diagnostic
and procedure codes for thay practice is called a ______ - answer✔✔super bill
a patient who has not been seen by physician in the same practice and of the same speciality
within the past three years is said to be ______ - answer✔✔new
a ______ is a service that checks the claim for accuracy and once it is free of errors it's the claims
to the appropriate payer in batches - answer✔✔cleaning
If there is still a balance after the Builder has applied payments and written off any charges in
excess of the _____ for a particular pair this system moves the balance into a queue to await
patient billing - answer✔✔allowed amount
Individuals who are licensed to perform certain procedures or services without the immediate
supervision of a physician are known as _____ or _____ - answer✔✔PA & ARNP
Which of the following is not one of the traditional functions of management used by practice
managers to support the mission of the practice? - answer✔✔competing
Upon completion of the assessment of all aspects of the practice under the controlling function of
management the management team can evaluate? - answer✔✔whether it is the plan or the
performance that is causing a discrepancy
Budgets policies procedures rules and productivity of a medical practice are all created during
the exercise of which of the following functions of management - answer✔✔planning
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