Exam (elaborations)
WARRANTY SERVICE AUTHORIZATION EXAM ASP & ONSITE (RWST217)
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WARRANTY SERVICE AUTHORIZATION EXAM ASP & ONSITE (RWST217)
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1|PageWARRANTY SERVICE AUTHORIZATION
EXAM ASP & ONSITE (RWST217)
Hardware Maintenance Manual (HMM) -
....ANSWER >>>>Which of the following
shows the list of components that must be
removed before servicing the LCD panel?
The sudden flow of static charge from an
object with a higher charge to an object with
a lower charge. - ....ANSWER >>>>What is
electrostatic discharge?
Involving the customer in the solution
process - ....ANSWER >>>>One key aspect of
,2|Page
exceptional customer service is
______________.
Disconnect the power cable - ....ANSWER
>>>>A technician is about to open a desktop
PC to replace a video card. He shuts down the
computer, opens it, grounds himself with the
ESD wrist strap, and begins to open the case.
Which step did the technician forget to do?
To create bootable diagnostics in Windows
and Linux. - ....ANSWER >>>>What is the
Bootable Generator used for?
Continually tap F1 during system boot -
....ANSWER >>>>How do you enter BIOS
Setup?
DIMMs and SO-DIMMs - ....ANSWER
>>>>What are the two major different types
, 3|Page
of memory modules that will be found across
Lenovo systems?
Lenovo Vantage - ....ANSWER >>>>Which
Lenovo diagnostic tool is best for blue screen
errors, slow operating systems, and regular
hardware scans?
Memory sockets on Motherboard -
....ANSWER >>>>Where is RAM installed?
Spread the thermal compound until the
entire surface is covered. - ....ANSWER
>>>>Which of the following statements are
true about replacing the thermal compound
on a laptop?
Peripheral Component Interconnect Express -
....ANSWER >>>>What does PCIe stand for?
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