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IFMA Operations and Maintainence exam with answers
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IFMA Operations and Maintainence exam with answers
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IFMA Operations and Maintainence examwith answers
Which statement best defines the concept of environmental sustainability?
A method to relate emissions of volatile organic compounds to equipment performance levels
Assuring the creation and use of a built environment that does not harm the natural environment
A more intensive maintenance approach to lengthen the working life of a system or equipment
A method for comparing the relative value of staff against contractors. - .......🔷ANSWERS🔶......✔✔ B
Sustainability as an ecologically-based term refers to activities that reduce consumption, waste, habitat
and the natural environment. The other choices have no relationship to the term.(Reference: 2-3-2)
Chapter 2 Assess and Inspect Facility Needs
What best describes the purpose of reliability-centered maintenance (RCM)?
It is an alternative model to measuring lowest total cost of ownership (TCO)
It is a policy of 100% planned maintenance.
It is a way to measure equipment run-to-failure modes.
It is a philosophy to balance the total expense of predictive and preventive maintenance against the total
cost of breakdown. - .......🔷ANSWERS🔶......✔✔ D RCM determines the best mix of
preventive/predictive maintenance and proactive/corrective repairs to produce the required availability
and functional reliability at the lowest cost and includes TCO factors.(Reference: 3-3-3) Chapter 3
Manage, Oversee, and Monitor O&M of Building, Systems, and Equipment
Which statement most correctly describes a competent facility manager's responsibilities relative to
operations and maintenance?
Develop the facility's ownership strategy
Determine type of occupants
Decide the facility's mission
Develop the highest possible reliability at lowest overall total cost - .......🔷ANSWERS🔶......✔✔ D As a
cost center, O&M supports the goals and mission of the organization by balancing acceptable costs
against suitable occupant service by demonstrating lowest total overall cost; the other ANSWERS reflect
strategic planning by ownership.(Reference: 1-1-2) Chapter 1 Introduction to Operations and
Maintenance
,What best describes the role of incentives relative to operations and maintenance activities?
They only work for the short term because they become expected and thus lose their value as incentives.
They may be used with staff but are difficult to monitor with contracted services.
They may be financial or non-financial to influence a particular behavior or result.
They are specific to financial inducements such as bonuses, prizes and gifts.
- .......🔷ANSWERS🔶......✔✔ C Incentives represent a broad category of rewards and recognition.
Descriptions that limit or make assumptions beyond the purpose of influencing specific actions cannot
be supported against the correct answer.(Reference: 5-4-5) Chapter 5 Select the Best Resources
Which statement more accurately describe the total quality management (TQM) approach?
TQM is an organizational business model but not useful for measuring operations and maintenance
performance.
TQM improves efficiency by anticipating and avoiding problems.
TQM is usually applied at the end of a service to measure occupant satisfaction.
TQM is a measurement used for contractors but not for staff - .......🔷ANSWERS🔶......✔✔ B TQM is a
well-known quality approach that competent facility managers use to continuously improve services for
the benefit of occupants and the entire organization. As such it becomes part of nearly every aspect and
stage of O&M activities.(Reference: 4-2-1) Chapter 4 Manage, Oversee, and Monitor Occupant Services
At what point does the work flow process generally begin?
It is the ongoing activity of checking work accomplished against performance standards.
It has no place in the maintenance work flow because it describes an emergency procedure.
It is the activity of greeting maintenance personnel and assigning tasks.
It is where work requests are received and collected from the preventive maintenance schedule or help
desk (work management center). - .......🔷ANSWERS🔶......✔✔ D Competent facility managers may use
different terms and have different methodologies for managing maintenance, however all have some
method for gathering inputs (work requests) from which to assign work. No other choice offers a
credible explanation.(Reference: 3-3-4)
What materials are typically used for a bituminous roof?
Paving slabs.
Felts and small minerals.
, Thermoset rubber polymers
Polyvinyl chloride (PVC) and adhesives - .......🔷ANSWERS🔶......✔✔ B. Bituminous roofs apply felts,
minerals and fillers in built-up layers. Single-ply roof systems use thermoset membranes that are welded
together with heat or chemicals. Loose-laid ballasted roofs use a layer of stones, gravel, paving slabs or
even soil.(Reference: 2-2-1)
What is NOT true of a service level agreement (SLA)?
It should generally reflect what occupants expect in the performance of services.
It describes in measurable terms what services a contractor will furnish.
It is a negotiated set of expectations that both parties agree upon.
It is used exclusively as an incentive and rewards approach for staff. - .......🔷ANSWERS🔶......✔✔ D.
Service level agreements are generally developed between the facility representative and the contractor
and never exclusive to staff, especially not as a recognition tool.(Reference: 5-1-2)
What is an approach to preventive maintenance as an equipment maintenance strategy?
Provide only for critical equipment systems and structures
Use as an expensive, but necessary alternative to predictive maintenance.
Replace or remanufacture at a fixed interval regardless of equipment condition
Provide as a method to virtually eliminate breakdowns - .......🔷ANSWERS🔶......✔✔ C. As a
maintenance strategy, preventive maintenance replaces, overhauls or remanufactures an item based on
a fixed interval to bring value to occupants because that maintenance is significant to the function,
dependability and capability of building operations. All the other choices are either untrue or not
feasible.(Reference: 3-3-2)
What is NOT a useful approach for monitoring and assessing service performance?
Check key performance indicators
Consider verbal agreements that permit individual interpretation
Check the level of service requirements
Compare service level agreement criteria to actual results - .......🔷ANSWERS🔶......✔✔ B. Almost any
quantitative or specific qualitative measure can usefully communicate what a facility manager considers
successful performance. When communication is vague or subject to interpretation, performance
standards break down.(Reference: 4-2-1)
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