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UARK MGMT 2103 - Exam 2 Questions and Answers Graded A+
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UARK MGMT 2103 - Exam 2
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UARK MGMT 2103 - Exam 2Values - answerabstract ideals that guide one's thinking and behavior across all
situations
-relatively stable
Attitude - answerfeelings, or opinions about people, places, and objects
-positive or negative
-important because they impact behavior
3 Main Components of Attitude - answer-Cognitive: an evaluation "I believe"
-Affective: a feeling, "I feel"
-Behavioral: an action "I intend"
Organizational Commitment - answerthe extent to which an individual identifies with an
organization and commits to its goals
-outcomes: employee retention and greater motivation
Employee Engagement - answerthe harnessing of organizational members' selves to
their work roles
-where people employ and express themselves physically, cognitively, and emotionally
during role performance
Perceived Organizational Support - answerreflects the extent to which employees
believe that the organization values their contributions and cares about their well-being
Job Satisfaction - answeran affective or emotional response toward various aspects of
one's job
-the extent to which an individual likes his or her job
Causes of Job Satisfaction - answer-Need Fulfillment
-Met Expectations
-Value Attainment
-Equity
-Dispositional/Genetic Components
Job Satisfaction vs Motivation - answerpsychological process that arouses interest in
doing something, and it directs and guides behavior
Job Satisfaction vs Job Involvement - answerthe extent to which an individual is
personally involved with his or her work role
, Job Satisfaction vs Withdraw Cognitions - answeran individual's overall thoughts and
feelings about quitting
Job Satisfaction vs Perceived Stress - answernegative effects on many different OB-
related outcomes
Job Satisfaction vs Job Performance - answer-job satisfaction and job performance are
moderately related, and the relationship is complex. Both variables indirectly influence
each other
-incomplete measures of individual-level performance understate the relationship
between the variables
-more accurate to consider the variables on a business unit level
Job Satisfaction vs Organizational Citizenship Behavior - answer-individual behavior
that is discretionary; not directly or explicitly recognized by the formal reward system
-in aggregate, promotes effective functioning of the organization
Job Satisfaction vs Counterproductive Work Behavior - answerbehavior that harms
other employees, the organization as a whole, or organizational stakeholders such as
customers and shareholders
Job Satisfaction vs Turnover - answeran be positive if poor performers are leaving and
negative if good employees leave
3 Fundamental Levels of Organizational Structure - answer-Espoused Values
-Basic Underlying Assumptions
-Observable Artifacts
Espoused Value - answerexplicitly stated values and norms that are preferred by an
organization
Basic Underlying Assumptions - answerorganizational values that have become so
taken for granted over time that they become assumptions that guide organizational
behavior; employees simply act on them rather than question their validity
Observable Artifacts - answerphysical manifestations of an organization's culture that
employees can easily see or talk about
What are the 4 functions of culture within an organization? - answer-organizational
identity
-collective commitment
-social system stability
-sense-making device
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