Quality in Occupational Health and Safety (MNO2609)
Institution
University Of South Africa (Unisa)
Book
Occupational Safety & Health (OSH)
MNO2609 Assignment 5 (COMPLETE ANSWERS) Semester 2 2024 (347298) - DUE 2024 ; 100% TRUSTED Complete, trusted solutions and explanations. For assistance, Whats-App 0.6.7-1.7.1-1.7.3.9. Ensure your success with us .... QUESTION 1
1.1
Quality starts with understanding customer needs and ends when t...
Quality can be defined as the degree to which a product or service meets or exceeds
customer expectations. It starts with understanding the specific needs and desires of the
customer and ensures that these requirements are met throughout the production or
service delivery process. Quality involves not only the functionality and reliability of a
product but also its durability, safety, and ease of use. When quality is consistently
maintained, it leads to customer satisfaction, which in turn can enhance brand reputation
and customer loyalty.
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