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MGMT 309 FINAL - Chapter 19 – Questions With Complete Solutions
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MGMT 309 FINAL - Chapter 19 – Questions With Complete Solutions
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MGMT 309 FINAL - Chapter 19 – Questions WithComplete Solutions
____ conflict occurs when there is conflict between two or more
roles.
a. Intrarole
b. Interrole
c. Intrasender
d. Intersender
e. Person-role Correct Answers B
____ conflict occurs when two or more people send conflicting
messages to a person in the same role.
a. Interrole
b. Intrarole
c. Intrasender role
d. Person-role
e. Intersender role Correct Answers B
____ is a technique for resolving conflict in which the manager
acknowledges the existence of the conflict but downplays its
importance.
a. Diplomacy
b. Compromise
c. Smoothing
d. Collaboration
e. Cooperation Correct Answers C
• Incentive Reward Systems (cont'd) Correct Answers
Incentive pay plans
-Piece-rate systems
,-Sales commissions
Non-monetary incentives (perks)
• Weaknesses of Maslow's Theory Correct Answers All levels
of need are not always present.
Ordering or importance of needs is not always the same.
Cultural differences can impact the ordering and salience of
needs.
1) Stimulating Conflict Correct Answers -Increase competition
among individuals and teams
-Hire outsiders to shake things up
-Change established procedures
2) Controlling Conflict Correct Answers -Expand resource
base
-Enhance coordination of interdependence
-Set subordinate goals
-Match personalities and work habits of employees
3) Resolving & Eliminating Conflict Correct Answers -Avoid
conflict
-Convince conflicting parties to compromise
-Bring conflicting parties together to confront and negotiate
conflict
3M encourages its employees to think of creative solutions to
problems. It uses what is called out of the box thinking, and no
idea is thought to be too ridiculous or too petty if it will solve a
problem. Jana did not feel as if she could make suggestions in
front of people who had been members of her work team for
,many years, even though no one else seemed shy about sharing
ideas. Eventually, due to a process called ____, Jana became
comfortable with sharing her ideas.
a. Brainwashing
b. forced conformity
c. norm generalization
d. norm variation
e. Socialization Correct Answers E
3M uses cross-functional teams to solve problems. One group
was asked to figure out ways that 3M could sell more Bow
Magic Pull Bow, a relatively new venture for the company.
When the group reached the ____ stage of group development,
the group had become a mechanism for accomplishing its
purpose. It directed its energies toward goal attainment and
developed the Home Shopping Network.
a. conflict
b. forming
c. performing
d. norming
e. storming Correct Answers C
4 leadership roles Correct Answers 1. leading through vision
and values
2. championing continuous improvement
3. building business partnerships
4. facilitating learning
A group created by an organization to accomplish a limited
number of goals within a stated time is a(n)
a. functional group.
, b. task group.
c. interest group.
d. informal unit.
e. quality circle. Correct Answers B
A group created by the organization to accomplish a number of
purposes during an indefinite time period is a(n)
a. functional group.
b. informal group.
c. task force.
d. project group.
e. interest group. Correct Answers A
A moderate level of conflict in an organization can lead to all
EXCEPT which of the following?
a. Motivation
b. Creativity
c. Apathy
d. Innovation
e. Initiative Correct Answers C
A moderate level of conflict... Correct Answers an organization
fosters motivation, creativity, innovation and initiative and can
raise performance
A person who engages in leadership activities but whose right to
do so has not been formally recognized is called a(n)
a. formal leader.
b. informal leader.
c. task specialist.
d. maintenance specialist.
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