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NUR 432 Week 4- Conflict & Communication Questions and Correct Answers $7.99   Add to cart

Exam (elaborations)

NUR 432 Week 4- Conflict & Communication Questions and Correct Answers

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  • NUR 432
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  • NUR 432

What is conflict an internal and external discord that results from differences in ideas, values, and feelings between two or more people Unresolved conflict leads to what 3 things -job dissatisfaction -absenteeism -poor retention of nursing staff Patients satisfaction scores are (lower/higher) w...

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  • August 28, 2024
  • 4
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers
  • NUR 432
  • NUR 432
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NUR 432 Week 4- Conflict &
Communication Questions and Correct
Answers
What is conflict ✅an internal and external discord that results from differences in ideas,
values, and feelings between two or more people

Unresolved conflict leads to what 3 things ✅-job dissatisfaction
-absenteeism
-poor retention of nursing staff

Patients satisfaction scores are (lower/higher) with higher frustration or burnout ✅lower

Why does conflict occur ✅people are different

What are the 5 conflict resolution approaches ✅1. Collaboration
2. Compromising
3. Avoiding
4. Accommodating
5. Competing

What is the collaborating approach for conflict resolution ✅-collaborating involves an
attempt to work with others to find some solution that fully satisfies their concerns
-it means digging into an issue to pinpoint underlying needs and wants of the two
individuals
-collaborating between two persons might take the form of exploring a disagreement to
learn from each other's insights or trying to find a creative solution to an interpersonal
problem

Is the collaborative approach assertive and cooperative ✅assertive and cooperative

Is the compromising approach assertive and cooperative ✅moderate in both
assertiveness and cooperativeness

What is the compromising approach for conflict resolution ✅-the objective is to find
some expedient, mutually acceptable solution that partially satisfies both parties
-intermediate between competing and accommodating
-compromise gives up more than competing but less than accommodating
-it addresses an issue more directly than avoiding, but does not explore it in as much
depth as collaborating.
-in some situations, compromising might mean splitting the difference between two
positions, exchanging concessions, or seeking a quick middle-ground solution

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