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UARK MGMT 2103 topic 8 Questions with Solutions
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UARK MGMT 2103 topic 8
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UARK MGMT 2103 topic 8Performance management - answer process managers use to ensure that employee
activities and outputs align with organizational goals
performance appraisal - answer process managers use to measure how well an
employee is doing the organizationally defined job
Performance feedback - answer process managers use to provide employees with
information about their performance effectiveness
purposes of Performance management - answer strategic, administrative,
organizational maintenance, developmental, communication, documentation
Strategic performance management - answer link employee behavior and expected
results with organizational goals
administrative performance management - answer used for salary decisions,
promotions, retention/termination, layoffs, and recognition of employee performance
Organizational maintenance performance management - answer show workforce
performance, training, development, and talent acquisition needs
developmental performance management - answer identify strengths and weaknesses
for manager to use in providing feedback, coaching, development, and career planning
Communication performance management - answeremphasize what employees are
expected to do, how they are performing, and what they need to improve. Indicate
important firm objectives, values, and principles
Documentation performance management - answerrecord of administrative decisions
and information for litigation and investigations
Processes of performance management - answer1. define organizational goals and
objectives
2. Define measurable performance goals, activities, and behaviors for employees to
achieve organizational goals
3. Support employee efforts to achieve performance goals (Resources, training,
feedback)
4. Assess employee performance compared to performance goals
5. Identify ways to improve employee performance and/or goals
, 6. Provide consequences for employees achieving their performance goals and
outcomes
Two general purposes of Performance Appraisal - answer1. Employee development
2. Administrative decisions
Developmental performance appraisal - answersuggest areas for improvement
determine training needs
Administrative decision performance appraisal - answerlink pay to performance
make staffing decisions
failures of performance appraisal - answerLack of top-management support
Ambiguous or ill-defined standards
Rater biases distort performance ratings
Appraisal trying to accomplish too much
Too much paperwork and too little accountability
The following five concepts and information can improve the performance appraisal
process and outcomes
Performance appraisal enhancements - answer1. Strategic congruence
2. Reliability
3. Validity
4. Acceptability
5. Specificity
focuses on characteristics of good performance measures
Strategic congruence - answerExtent to which the performance management system
elicits performance congruent with organizational strategy. goals, objective, and culture
Develop organizational performance model
Then, compare how firm is doing compared to goals (i.e. is there congruence/overlap or
not)
Reliability - answerTo be useful, performance measures must be consistent,
dependable, and stable
three types of criterion reliability - answer1. Test-retest reliability
2. Interrater reliability
3. Internal reliability
test-retest reliability - answerconsistency in ratings across time and different
measurement occasions
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