Exam (elaborations)
SPC1017 - LISTENING TEST
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SPC1017 - LISTENING TESTSteps of the Integrated Listening Model (ILM): ANSWER Listening preparation,
receiving, constructive meaning, responding, remembering
Listening preparation - ANSWER All the physical, mental, and behavioural factors
that build a willingness to listen
Receiving: ANSWER The process of taking in, obtaining, or receiving
Constructive meaning - answer Making sense of the cues, signals, and impulses
received is a complicated and complex process.
Responding: ANSWER Using spoken or nonverbal communication to exchange
ideas or communicate information
Remembering - ANSWER Done during the listening process, not simply as a single
5th step.
Four types of listening - ANSWER Listening to people, taking action, listening to
content, and paying attention to time
People-listening style: ANSWER Concerned about another person's feelings
Action-listening style - ANSWER Accurate and error-free information
Content-listening style: ANSWER Complex and challenging information
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