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Ramp Agent Study Guide Questions and Answers with Solutions 2024/2025
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Ramp Agent Study Guide Questions and Answers with Solutions 2024/2025
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Ramp Agent Study GuideD**** Airlines Expectation
Display a professional attitude and appearance all day, normal.
ALA
Acronym that means (Aircraft Load Agent)
Responsible for supervising the right loading of the plane. During arrival/departure can be called
the marshalling agent.
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AIC
Acronym which means (Agent In Charge) Responsible for supervising the right loading of the
plane. During arrival/departure can be known as the marshalling agent.
OSM
Acronym that means (Operations Service Manager) Responsible for supervising the whole
region or quarter which you paintings in; will conduct administrative functions their agents
require .
GOM
The guide that governs ramp policies and approaches, additionally called the Ground
Operations Manual.
, SPPM
Safety Policy and Procedures Manual
DCGOM
Delta Connection Ground Operations Manual
DGM
Dangerous Goods Manual
Professional Image
Working on the ramp is like being displayed in a "fish bowl!" Customers are looking how we
function at the ramp always.
Internal Customer
Person in the agency or enterprise companion we assist by our efforts.
External Customer
A man or woman who is out of doors the corporation and a person who typically can pay for the
provider.
Customer Expectations
Provide a secure airport and flight revel in, defend and transport their baggage/cargo to the
correct destination, offer on time arrivals and departures.
Flight Classifications
Originator: Flights that start on your station
Terminator: Flights that lead to your station
Thru Flight
Flights that arrive to your station and hold on to another station that have the identical flight wide
variety.
Personal Protective Equipment (PPE)
Steel Toe/Composite Boots, Hearing Protection (i.E - ear plugs, ear muffs), Safety Vest
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