MGMT 310 Exam 3 || very Flawless.
_____ refers to forces that energize, direct, and sustain a person's efforts. correct answers
Motivation
According to the guidelines of goal-setting theory, the goal most likely to stimulate
organizational performance is correct answers to increase profit levels by 20 percent over the
previous year's levels.
"Miles enjoyed attending the managers' meetings, but the rest of us didn't because Miles droned
on and on," said the manager. "After I'd had enough of that behavior, I banned Miles from
attending the meetings. Later, when I let him a he resumed his droning, but l ignored him
completely and went on with the meeting. From that moment on, his unc behavior stopped." The
division manager used _____
and _____ to stop Miles' undesirable behavior. correct answers punishment; extinction
Constructive ways to handle employee mistakes include correct answers acknowledging good-
faith efforts.
The Vice President of Sales for Luxury Motors announced that he would reward the top-selling
salesperson with a trip *-country. He found that his top salespeople were highly motivated by
this program; however, his lower-performing s became discouraged and demotivated. What best
explains this discrepancy, according to expectancy theory? correct answers Expectancies can
vary among individuals, even in the same situation.
Rebecca is confident that she can meet her sales goal and finds the potential bonus amount for
doing so to be very att However, she will not earn a bonus, nor will anyone else, if the division
does not meet its profitability goal this year. the division's past performance, Rebecca lacks
confidence that this year will be any different. Thus, she is not highly to perform. According to
expectancy theory, why is Rebecca not motivated? correct answers Expectancy, instrumentality,
and valence are not all high.
According to Maslow's hierarchy of needs, _____ needs are what people would seek to satisfy
first. correct answers physiological
One of the needs postulated by McClelland is the need for _____, which is a strong desire to be
liked by other people. correct answers affiliation
Motivation for employees can come from _____, such as an interesting project, a completed sale,
or the discovery of a perfect solution. correct answers intrinsic rewards
What theory primarily highlights the distinction between intrinsic rewards and extrinsic rewards
that affect people working on their jobs? correct answers Herzberg's two-factor theory
In the workplace, empowerment is best defined as the correct answers process of sharing power
with employees that enhances their confidence in their ability to perform their jobs.
, Which statement accurately represents equity theory? correct answers Inequity causes
dissatisfaction and leads to an attempt to restore balance.
Antonia told her staff, "Many of you are disappointed with my decisions regarding who was
promoted and who was make my decisions, I used the promotion evaluation process developed
by our task force on career development that included several of you. I believe using that process
for decision making was as fair as possible." Antonia is us
to make decisions in a fair manner and to help her staff know that the process was as fair as
possible. correct answers procedural justice
refers to a set of perceptions of what employees owe their employers, and what their employers
owe them correct answers Psychological contract
Widespread job dissatisfaction within an organization is likely to result in correct answers lower
productivity and higher absenteeism.
An important benefit for members of a team is correct answers acquiring new skills and
performance strategies.
Companies such as Amazon, 3M, and Boeing have used the power of teams to gain competitive
advantage, specifically by encouraging correct answers innovation and change.
What is an accurate statement about a group, but not about a team? correct answers A group does
not always perform as a unit.
A temporary safety team, comprised of members from several departments, was formed to assess
the workplace implications of a new federal regulation. This is an example of a(n) correct
answers parallel team.
_____ coordinate and give direction to the subunits under their jurisdiction and integrate work
among the subunits. correct answers Management teams
Groups should establish desired norms, roles, and other determinants of effectiveness during
which critical stage of team development? correct answers forming
Deepa, a frontline manager, pledged to herself, "As time passes, I will strive to progress our
group from supervisory leadership to participative leadership, and then to
leadership." Deepa believes this is the optimum leadership path for teams. correct answers Team
_____ can contribute to a team's failure. correct answers Lack of training and support systems
The three criteria that define an effective team are correct answers productive output, satisfaction
among members, and committed members.
