Exam (elaborations)
Zendesk Admin center Questions and Answers Correct
- Course
- Institution
Zendesk Admin center
[Show more]
Content preview
CS Zendesk ReviewRequester - answer Customer
Macros - answer Actions and Pre-defined responses
Form field when creating on behalf of - answer Create Customer Ticket
Legacy: Company - Zendesk? - answer Organization
App used to add relationships to tickets – answer Linkers
Agents - answer Analysts or Representatives (employees)
Status: Pending - answer Waiting on customer
Status: New - answer Untouched, no assignee
Status: Solved - answer Issue resolved (legacy equivalent to closed)
Status: Open - answer Assigned, still waiting on cPanel response
Status: Closed - answer Can’t change to this status; auto-closes after period of time,
and is untouchable once closed.
Events Menu - answer Drops down from "Conversations" in ticket view; shows system
messages and comments
Ctrl+opt+n - answer Opens new tab (ticket)
Ctrl+opt+a - answer Opens Apps sidebar
Ctrl+opt+v - answer Opens "Views" interface
Ctrl+opt+tab - answer Moves to next Zendesk tab
Scheduling tasks - answer Use /remind and ical until feature is available
Adding CCs - answer Must have an existing user in Zendesk
Set ticket as child - answer Use in Linkets when "forking"
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller Dreamer252. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $12.49. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
81989 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now