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CLDP MODULE NOTES (QUESTIONS & ANSWERS) SOLVED 100% CORRECT!!
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CLDP MODULE NOTES (QUESTIONS & ANSWERS) SOLVED 100% CORRECT!!
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CLDP MODULE NOTES(QUESTIONS &
ANSWERS) SOLVED
100% CORRECT!!
CLDP
Evatee 8/27/24 CLDP
,CLDP MODULE NOTES (QUESTIONS &
ANSWERS) SOLVED 100% CORRECT!!
Objectives of training Answer - Increase efficiencies in processes - ensure all
employees have technical skills needed to perform the job
Increase motivation and engagement - shows employees feel valued, increases
engagement
Reduce employee turnover - important aspect is the give context to the worker,
so it supports the why of the company
Upskill employees
Risk management
Areas of Training Answer - Technical or Technology Training: advances a
software or program for an organization
Quality Training: Teaches us how to deal with quality approval with tangible
products
Job skills - skills that the job needs to be done efficiently, assessment of
customer need
Soft skills - sexual harassment and ethics training, build rapport with the
customer, used in every interaction with the customer
Professional training and legal training - often external
Team training - allows problem solving, communication resulting in productive
businesses, as process to acheieve business results. The organization is
restructured after this module. This improves communication, making the
workplace more enjoyable, improves productivity
Managerial training - combination of soft skills and learning technical in nature
Safety training - the organization is meeting these standards. Evacuation plans
,Organization provide training to their employees in the following areas
Company Policies and Procedures: This area of training is to be provided with a
view to acquainting the new employee with the Company Rules, Practices,
Procedures, Tradition, Management, Organization Structure, and Environment
Product! Services offered by the company etc. This acquaintance enables the
new employee to adjust himself with the changing situations. Information
regarding company rules and policies creates favorable attitudes of confidence
in the minds of new employee about the company and its products/services, as
well as it develops in him a sense of respect for the existing employees of the
company and the like. The company also provides first hand information to the
employee about the skills needed by the company, its development
programmers, quality of products/services and the like. This enables the new
employees to know his share of contribution to the organizatio
Training drawbacks Answer - Cost can be exorbitant - one of the potential
disadvantages is the cost of the process, it costs money on employee training,
it will never go away so it's important to budget effectively
Quality depends on the trainer's qualifications - learns best through a
supervised practice, is a special skill
Takes time from daily operations - training employees out of actual working
hours. Good results come from effective training, need to be properly
calculated
Employees can take their skills to a competitor - one of the biggest threats
Control of the training - if the trainer does not do the training, you like it, this
could create bad habits
Benefits of training Answer - Improved employee performance - able to
perform their job, training will give them greater responsibilities and enhance
their performance. Will help the company
Improved employee satisfaction and morale- company makes sure the
employees feel valued
, Addressing weaknesses - training program allows them to strengthen their
skills as everyone needs to improve in a certain area, reduce weaknesses in a
company
Consistency, clear understanding of expectations and procedures - ensures
employees have background knowledge, all employees need be aware of
procedures and expectations of a company
Increased productivity and adherence to quality standards - productivity
increases efficiency in processes will improve the company's turnover
Increased innovation in new strategies and products - ongoing training
increases workflows
Reduced employee turnover and recruitment costs - staff are more likely to feel
valued as training is invested
Enhances company reputation and profile - having a strong successful strategy
Why is there a need for training employees? Answer - Higher productivity -
essential to meeting competition in the market
Quality improvement - customer have become quality conscious, satisfy the
customer
Reduction of learning time - training is essential with trial and error
Industrial Safety -
Reduction of turnover and absenteeism
Technology update -
The challenge of organizations today: Answer - create a engaging customer
experience through seamless digital and human interactions - in other words
rethinking work as augmented human intelligence
what we really need is a renaissance of humanistic skills such as Answer -
Empathy
creativity
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