What effect does a less-than-perfect delivery have on overall Sales Satisfaction Index (SSI) scores? -
Causes SSI scores to plummet
Which feature should you cover in some detail at delivery for a customer who enjoys accessing her music
library during long drives for work? - Android Auto or Apple...
What effect does a less-than-perfect delivery have on overall Sales Satisfaction Index (SSI) scores? -
Causes SSI scores to plummet
Which feature should you cover in some detail at delivery for a customer who enjoys accessing her music
library during long drives for work? - Android Auto or Apple CarPlay
Which on of the following is NOT something customers typically need help with during delivery? -
Operating the AM/FM radio
As part of a premium follow-up, how soon should you contact a customer after they've taken delivery of
their new vehicle? - 24 hours
Which step of the Sales Process is usually the best time to help a customer enroll and get started with
connected services and ownership benefits? - Vehicle Delivery
What is the first step when using Owner Support Plus to enroll a customer so they can access their
connected services or ownership benefits? - Enter the VIN and select "Go"
According to J.D. Power, _____ percent of buyers will return to your dealership if their needs are
completely understood. - 86 percent
Which is the preferred method to help customers enroll and get started with connected services and
ownership benefits? - Owner Support Plus
For a customer who frequently takes their Ram truck to tow a travel trailer, which feature is especially
important to teach during delivery? - Rear Back-Up Camera with Dynamic Grid Lines
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller PatrickKaylian. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $7.99. You're not tied to anything after your purchase.
