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APCO PST1 Study Guide (Newest Version 2024 – 2025) With Complete Solution Latest
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APCO PST1 Study Guide (Newest Version 2024 – 2025) With Complete Solution Latest
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APCO PST1 Study Guide (Newest Version 2024 – 2025) WithComplete Solution Latest
Thesterms"PSAP"sstandssfors"PublicsSafetysAccesssPoint"s-sFALSE
Professionalismsissdefinedsbyswhosyousare,swhatsyousdosandshowsotherssPerceivesyou.s-
sTRUE
Ethicssinvolvessansindividual'sspersonal,sprofessionalsandsorganizational
rulessofsconduct.s-sTRUE
Thesoperationalsrelationshipsbetweenstelecommunicators,ssupervisors
andsmanagerssissdefinedsbysthesPSAP's:s-sChainsof
Command
Thesthreesprimarysdisciplinessofspublicssafetyscommunicationssareslaw
enforcementscommunications,sfiresservicescommunicationssand
emergencysmanagementscommunications.s-sFALSE
Thesterms"vitalsservices"sdefinessthesprimarysfunctionssorstaskssofspublic
safetyscommunicationsssystems.s-sTRUE
Thesvitalsservicessofsaspublicssafetyscommunicationsssystemsaresto
providescommunicationsbetweensthesPSAPsand:s-
sThespublic,sagencyspersonnel,sandsothersagencies
Asprocesssforssupplyingssupplementalspersonnel,sequipmentsorsother
resourcesstosassistsothersagenciessinstimesofsneedsissreferredstosas:s-sMutualsAid
Aspolicysissasguidestosactionsandsasproceduresissasguidestosthinking.s-sFALSE
Thessixscomponentssofsthescommunicationsscyclesare:s-sSender,sreceiver
Demonstratingsansinterestsandsunderstandingsinswhatsissbeingssaidsby
stayingsfocused,saskingsquestions,slisteningsforsthesmainspointsand
listeningsforsthesrationalesbehindswhatsissbeingssaidsissthesdefinitionsof:s-sActivesListening
Physicallyssignalingsthatsyousareslisteningsissapplyingstheslistening
techniquesof:s-sB.sNonverbalsattending
Becausesthestelecommunicatorscannotsseescallerssonsthesphone,
nonverbalscommunicationsplayssnospartsinshandlingspublicssafetyscallssfor
service.s-sFALSE
, Asquestionsthatscannotsbesanswereds"yes"sors"no"sissreferredstosassan
open-endedsquestion.s-sTRUE
Repeatingsinsasshortsdeclarativesstatementsthesemotionssorsfeelingssthe
speakersisscommunicatingsissapplyingsthesactiveslisteningstechniquesof
paraphrasing.s-sFALSE
Ansobservationsissbasedsonsassumptionssandsansinferencesissbasedson
facts.s-sFALSE
Asspartsofscustomersservice,scallerssexpectstostalkstosasprofessional,sbe
treatedswithscourtesysandsspeakstosaspersonswhoscanssolvestheir
problem.s-sTRUE
QualitysAssurancesprogramssinsthesPSAPsincludesactionsstakensto
ensuresthatsstandardssandsproceduressaresmetsandsfollowed.s-sTRUE
Emergencyscallsscansonlyscomesinsonsemergencysliness-sFALSE
IfsasTelecommunicatorscansonlysgetsonespiecesofsinformationsfromsa
caller,sitsshouldsbe:s-sWhere
Givingslegalsadvicesand/orspersonalsopinionsstoscallerssissallspartsofsa
telecommunicator'ssjob.s-sFALSE
Ansaccuratesdescriptionsofsweaponssisscriticalsinformationsforsresponse
units.s-sTRUE
Thestelecommunicatorsshouldsalwayssverifysthe:s-sIncidentslocation
Thesmostsimportantsinformationsthestelecommunicatorsneedsstosreceive
whensprocessingswirelessscallssis:s-sWheres(location)
Relyingsonsmemorysduringsinformationsgatheringsissasgoodswaystosgetsall
thesdetails.s-sFALSE
Thesacronyms"CYMBALS"sissdesignedstosassiststelecommunicatorsswhen
taking:s-sVehiclesdescription
Persistentlysaskingsforsthessamesinformationswithoutschangingstheswords
spokensis:s-sAstechniquesusedswithshystericalscallers
Guidecardssprovidesquestionssforstelecommunicatorsstosusesforsobtaining
pertinentsinformation,sanalyzingsincidents,sandsdeterminingsresponse
level.s-sTRUE
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