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ADMN 232 Introduction to Management Midterm Exam Review Athabasca University
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ADMN 232 Introduction to Management Midterm Exam Review Athabasca University
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ADMN 232 Introduction toManagement Midterm
Exam Review Athabasca
University
,Chapter 1 – Management
• Management: getting work done through others
• Efficiency: getting work done with minimum of effort, expense or waste
• Effectiveness: accomplishing tasks that help fulfill organizational objectives
• Planning (management functions): determining organizational goals and a means for achieving
them
• Organizing: deciding where decisions will me made, who will do what jobs and tasks and who
will work for whom
• Leading: inspiring and motivating workers to work hard to achieve organizational goals
• Controlling: monitoring progress toward goal achievement and taking corrective action when
needed
• Top Managers: executives responsible for the overall direction of the organization
• Middle Managers: managers responsible for setting objectives consistent with top managers’
goals and for planning and implementing subunit strategies for achieving these objectives
• First Line Managers: managers who train and supervise the performance of non-managerial
employees who are directly responsible for producing the company’s products and services
• Team Leaders: managers responsible for facilitating team activities toward accomplishing a goal
• Figurehead Role: interpersonal role…perform ceremonial duties
• Leader Role: interpersonal role… motivate and encourage workers to accomplish organizational
objectives
• Liaison Role: interpersonal role… deal with people outside their units
• Monitor Role: informational role… scan their environment for information
• Disseminator Role: informational role… share information with others in their departments or
companies
• Spokesperson Role: informational role… share information with people outside their
departments or companies
• Entrepreneur Role: decisional role… adapt themselves, their subordinates and their units to
change
• Disturbance Handler Role: decisional role… respond to severe problems that demand
immediate action
• Resource Allocator Role: decisional role… decide who gets what resources
• Negotiator Role: decisional role… negotiate schedules, projects, goals, outcomes, resources, and
employee raises
• Technical Skills: specialized procedures, techniques, knowledge required to get the job done
• Human Skills: ability to work well with others
• Conceptual Skills: ability to see the organization as a whole, understand the different parts affect
one another, and recognize how the company fits into or is affected by its environment
Learning Outcomes:
1.1 Describe what management is:
Good management is working through others to accomplish tasks that help fulfill organizational
objectives as efficiently as possible
1.2 Explain the 4 functions of management:
Henri Fayol
, 1. Planning: determining organizational goals and a means for achieving them
2. Organizing: deciding where decisions will be made, who will do what jobs and tasks, and who will
work for whom
3. Leading: inspiring and motivating workers to work hard to achieve organizational goals
4. Controlling: monitoring progress toward goal achievement and taking corrective action when
needed
1.3 Describe different kinds of managers:
Top Managers: creating context for change, developing attitudes of commitment and ownership,
creating a positive organizational culture through words and actions and monitoring their company’s
business environment
Middle Managers: planning and allocating resources, coordinating and linking groups and
departments, monitoring and managing the performance of subunits and managers and
implementing the changes or strategies generated by top managers
First-Line Managers: managing the performance of non managerial employees, teaching them how
to do their jobs and making detailed schedules and operating plans based on middle managers
intermediate range plans
Team Leaders: facilitating team performance, fostering good relationships among team members
and managing external relationships
1.4 Explain the major roles and sub roles that managers perform in their jobs:
Interpersonal Role:
1. Figureheads: ceremonial duties
2. Leaders: motivating and encouraging workers
3. Liaisons: dealing with people outside their units
Informational Role:
1. Monitors: scanning their environment information
2. Disseminators: sharing information with others in the company
3. Spokespeople: sharing information with people outside their department or companies
Decisional Role:
1. Entrepreneurs: adapting their units to incremental change
2. Disturbance Handlers: responding to larger problems that demand immediate action
3. Resource Allocators: deciding on resource recipients and amounts
4. Negotiators: bargaining with others about schedules, projects, goals, outcomes and resources
1.5 Explain what companies look for in managers:
Companies do not want one dimensional managers. They want managers with a balance of skills.
Technical Skills: knowledge and abilities to get the job done… most important for lower-level
managers
Human Skills: able to work effectively in groups and be good listeners and communication… equally
important at all levels of management
Conceptual Skills: able to assess the relationships between the different parts of the company and
the external environment and position their companies for success… increase in importance as
managers rise through the management ranks
Motivation to Manage: should want to assume positions of leadership and power… increase in
importance as managers rise through the management ranks
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