IAHSS ADVANCED EXAM QUESTIONS WITH CORRECT ANSWERS
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IAHSS ADVANCED
Institution
IAHSS ADVANCED
IAHSS ADVANCED EXAM QUESTIONS WITH CORRECT ANSWERS
Stalking can be defined as what? - Answer-Unwanted e-mails
Photographing
Obsessive phone calls
Your effectiveness in dealing with behavior problems depends on what? - Answer-Your verbal communication skills
There are how many routes of inf...
IAHSS ADVANCED EXAM QUESTIONS
WITH CORRECT ANSWERS
Stalking can be defined as what? - Answer-Unwanted e-mails
Photographing
Obsessive phone calls
Your effectiveness in dealing with behavior problems depends on what? - Answer-Your
verbal communication skills
There are how many routes of infection transmission? - Answer-Three
Who requires that security officers be able to demonstrate age-specific competence
when iterating with children and the elderly? - Answer-The Joint Commission
The National Center for Missing and Exploited Children has published which of the
following? - Answer-A booklet to assist in developing an abduction prevention and
response plan
How can security and medical staff ease tension in an emergency department waiting
room? - Answer-Form a system of constant communication
Which of the following is not an outward sign of gang activity? - Answer-Group
comprised of the same ethic origin
A healthcare security or police officer should do what during a labor dispute? - Answer-
Remain objective
A healthcare security department should do this with any photographic or video
evidence from a civil disturbance. - Answer-Turn it over to the organization's legal
department
Which of the following is a challenge encountered by healthcare security when dealing
with a VIP? - Answer-Increased access control
Patient privacy
News media
What is the term to describe individuals who pose as licensed healthcare providers? -
Answer-Medical imposters
The Joint Commission is a _______accrediting authority recognized by government
agencies, insurance companies, and healthcare providers. - Answer-State??????
, The mechanism used to evaluate external potential adverse impacts on the hospital is
called the __________. - Answer-Joint Commission Standards
With regard to security in women's services areas, the standards of The Joint
Commission and guidelines of the National Center of Missing and Exploited Children
are what? - Answer-Mutually supportive
After the healthcare organization has identified the list of potential threats, prioritized the
list, and selected those that would affect the facility, it must do what? - Answer-
Implement procedures and controls to reduce or eliminate areas of vulnerability
Beginning in January 2008, under The Joint Commission's Emergency Management
Standards the increased responsibilities of security include what? - Answer-1. Identify
the role of law enforcement and national guard at the facility. 2. Controlling entrances in
and out of the facility during emergencies. 3. Controlling movement of individuals within
the facility during emergencies.
Effective security requires balancing three elements: people, procedures, and what? -
Answer-Equipment
What is the primary role of a security officer in crime prevention? - Answer-Reduce the
opportunity for a person to commit a crime
Crime prevention is the anticipation, recognition, and appraisal of a crime risk. It also
involves what? - Answer-Initiating some action to remove or reduce the risk
What must be done about life safety deficiencies found in the hazard surveillance tour?
- Answer-Correct them immediately
What is the purpose of crime analysis? - Answer-Identify problems and develop
strategies to reduce problems
Which of the following is easier and more cost efficient for an institution? - Answer-
building in security systems during building design
Healthcare facilities that provide _________ customer service motivate customers to tell
others about these organizations - Answer-excellant
Process improvement in customer service can be measured how? - Answer-Surveys,
Monitoring performance, Bench marking, Service standards
________ can be an excellent way to measure customer service and improve
performance. - Answer-Feedback
________ is an element in improving customer service - Answer-Identifying customers-
Attitude-Communication-Training
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