Mortuary Administration Quiz 9 Questions and Correct Answers
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Course
Mortuary Administration
Institution
Mortuary Administration
Significance of Staff Attendance 1. Visibility of Staff 2. Exhibit availability to family and public 3. Verification of Family Satisfaction
Dress & Appearance of Attendants Professional attire is required whenever representing the funeral home, from head to toe
Courtesy and Friendliness of Attend...
Mortuary Administration Quiz 9
Questions and Correct Answers
Significance of Staff Attendance ✅1. Visibility of Staff
2. Exhibit availability to family and public
3. Verification of Family Satisfaction
Dress & Appearance of Attendants ✅Professional attire is required whenever
representing the funeral home, from head to toe
Courtesy and Friendliness of Attendants ✅Staff members should always be courteous
and friendly as they go about their daily activities. Politeness goes beyond just saying
please and thank you
Staff members should always show a willingness to help. Go above and beyond the
normal courtesies that are extended to the families served and those who visit the
funeral home to pay their respects.
Be familiar with the facility, funeral home procedures, and the individual case
Funeral Director's first responsibilities with the family at the time of visitation ✅1.
Escort the family to proper area (this is a very traumatic event, seeing the deceased in
the casket for the first time). Family should be met at the front door as they arrive, most
likely they will not all arrive at the same time.
2. Most of the time, as they arrive they can be ushered to the lounge, etc. to await the
rest of the family.
3. After they have all arrived, lead the family, escorting the next of kin into the visitation
room
4. After spending a reasonable amount of time with the family, ask them if everything is
all right; if anything needs to be adjusted, etc.; then excuse yourself to the office and let
the family have some time alone. Assure them you are available for them if they need
you.
Family normally comes in about 1 hour before public visitation as this gives the family
enough time to gain their composure before the public visitation begins and to give the
funeral director time to make any changes or adjustments (i.e. more/less cosmetics; put
eye glasses on/off, re-adjust clothing, etc.)
, Funeral Director should greet/direct visitors to the proper area ✅Sometimes they do
not take our instructions as they think they know where they are going.
Be sure to escort the family to the appropriate area to stand and receive callers.
Be ready to provide chairs for those who may not be able to stand for the duration of the
visitation period.
Other Responsibilities of the Funeral Director ✅1. Invite visitors to sign register book
2. Oversee/maintain facilities
3. Ceremony/Service during Visitation (i.e. Catholic Rosary Service, Fraternal Service,
etc.).
-You may have to set up additional chairs, move casket out, make room for large
membership to have room to participate.
-Will most likely need a room for the participating individuals to get ready for the
ceremony or services, to meditate, get last minute instructions from their group leader,
put on ceremonial garb, etc.
-There may be a special flower delivery, etc. to be used during the ceremony or service
-Be prepared to intercept individuals who have come to the funeral home to pay their
respects during the actual ceremony or service. Options: wait in lounge, leave a
message for the family, or come back later.
Dismissal ✅Procedures or invitation intended to facilitate an organized departure
Attending to Funeral Details ✅1. Follow through on expressed wishes
2. Comply with Expectations
-Customs of the Community
-Religious Preference
-??
3. Park Cars/Arrange Funeral Procession
4. Seating Arrangements
5. Procedures to Start/Conclude Service
6. Instructions to Casket Bearers
7. Dismissal of Funeral Attendees
Funeral Procession/Cortege ✅The procession of vehicles from the place of the funeral
to the place of disposition
Automobile List ✅A list of automobiles used in the cortege showing the names of the
occupants and position in the cortege
Limousine ✅A motor coach seating three or more passengers separately from the
driver's compartment
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