Who created Theory X correct answers Douglas McGregor
What does Theory X say/imply correct answers Gives manager the idea that people dislike their work and require heavy discpline
Managers are controlling, keep all authority and are only focused on completing tasks
Who created Theory Y co...
COM 336: Exam 1 || with 100% Error-free Answers.
Who created Theory X correct answers Douglas McGregor
What does Theory X say/imply correct answers Gives manager the idea that people dislike their
work and require heavy discpline
Managers are controlling, keep all authority and are only focused on completing tasks
Who created Theory Y correct answers Douglas McGregor
What does Theory Y say/imply correct answers people enjoy the creativity of their jobs and
being there
Managers allow their subornation to contribute to planning and decision making
Decision making is based off a democracy and they all vote so they can reach a concenous,
everyone is involved
who created theory z correct answers Ouchi
what did theory Z say correct answers workers were highly cooperative and loyal to the
company, so managers combined theory X and Y,
they acted as coaches to the workers and coached them to make good decisions
when decision time came, the managers oversaw the workers conversation and let them come to
a decision trusting that they could do so
What is Maslow's hierarchy of needs? (5) correct answers 1. Physiological needs
--Food, water
2. Safety and Security needs
--employment, health
3. Love and Belonging Needs
--friendship, family
4. Self esteem
--respect, freedom, status
5. self actualization
--desire to become the most one can be
what is systematic soldiering correct answers when veteran works influence newcomers to slow
down work output levels so its more manageable for all
What is the Hawthorne effect? correct answers idea that people will behave differently if they
know that someone is watching
workers change productivity levels because someone is watching them, so they work harder
, eg: illumination studies
What is espirit de corps? correct answers the feeling of group cohesion within an organization
feeling close and connected
What is a scalar chain? correct answers formal line of authority from highest to lowest rank
which communication moves through in an org
what is groupthink correct answers when desire for group concenous overrides peoples
willingness to bring up alternatives
what is Concertive Control correct answers team-based management, to promote a strong feeling
of ownership and empowerment among the workers.
compare group v indivudial socialization correct answers group: go to orientation in a group
individual: go to orientation one on one
compare formal v informal socialization correct answers formal: training in an different location
informal: training at the job site
compare serial v disjunctive socialization correct answers serial: role model/mentor helps newbie
learn the job
disjunctive: newbies learn on their own
compare sequential v random socialization correct answers sequential: newbies are taught tasks
in a specific order
random: newbies are taught tasks without any order
compare fixed v variable socialization correct answers fixed: newbies know how long it will take
them to complete the trianing
variable: newbies are not told how long any of the process will take
compare divesture v investure socialzation correct answers divesture: strip away any personal
characteristics of the recruit
investure: the business embraces the new recruits personality and different mindset
model of communication: information transfer correct answers info going from the sender tot he
receiver
deals with psychology and physical noise on the way
mode of communication: what is shared meaning correct answers a sender can say something
and each receiver can take it a different way
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