CHIA certification Exam
Questions with Correct Verified
Answers Latest Update
(2024/2025) Guaranteed Pass
Which one of the following is an accurate statement regarding Scale
and Class groups and a
single chain?
a. A Ritz Carlton hotel in the US can be in one Scale group and a Ritz
Carlton hotel in Japan
can be in a different Scale group
b. A Ritz Carlson hotel in the US can be in one Class group and a Ritz
Carlton hotel in Japan
can be in a different Class group
c. A Ritz Carlton hotel will always be in the same Scale and Class
groups in every country
throughout the world
d. Ritz Carlton may choose which Scale and which Class they are in -
ANS ✓C
Which one of the following is an accurate statement regarding Class
groups?
a. The names of the Class group are very different than the names of
the Scale groups
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b. Class groups are more popular and relevant in North America
rather than outside North
America
a. Independent hotels are slotted into Class groups based upon the
ADR of the
independent hotel compared to the chain hotels in the same market
c. Once an independent hotel is slotted into a Class group, it will never
change - ANS ✓C
Which one of the following is NOT a Location Category used by the
hotel industry?
a. Airport
b. Suburban
a. Oceanfront
c. Urban - ANS ✓C
Which is NOT a valid non-geographic category?
a. Extended Stay
b. Boutique
c. Guest Satisfaction Rating
d. Destination Resort - ANS ✓C
Benchmarking in the hotel industry takes place at what level?
a. Property level for an individual hotel versus their Competitive Set
b. Corporate level for a hotel company, for example one brand versus
others
c. Geographic level for tourism organizations, for example city versus
comparable cities
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d. All of the above levels - ANS ✓D
Comp sets are used for many purposes in hotel operations, which of
the following is one of
these purposes?
a. Comp sets can be used to aid the sales and marketing departments
in determining the
effectiveness of various pricing decisions
b. Comp sets can be used in management contracts for performance
requirements
c. Comp sets can have an effect on a general managers compensation
d. All of the above are examples of how comp sets are used - ANS ✓D
The four key considerations when creating a Competitive Set are?
a. Participation, Proximity, Policy and Product
b. Participation, Proximity, Pricing and Product
c. Participation, Parking, Policy and Pricing
d. Participation, Perimeter, Pool and Pricing - ANS ✓B
All of the following are good reason for a hotel to have an additional
competitive set, except
which one?
a. Have a local competitive set based upon geography and another
based upon a special
feature or niche, for example: waterpark, boutique, or conference
b. Have different sets for weekday/weekend or group/transient
business
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