GMS 200 EXAM-Introduction to Global Management | Questions And Answers Latest
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Intellectual Capital - the collective brain power or shared knowledge of a workforce
Knowledge Workers - Workers whose intelligence is a critical asset to employers
Glass Ceiling Effect - an invisible barrier limiting career advancement of minorities
Globalization - the world interdependence of resource flows, product markets, and business conditions
Organization - a collection of people working together to achieve a common purpose
Productivity - the quantity and quality of work performance relative to the cost of inputs
Performance Effectiveness - An output measure of task or goal accomplishment
Performance Efficeincy - An input measure of resource cost associated with goal accomplishment
General Environment - composed of economic, legal-political, technological, socio-cultural, and natural
environment conditions
Sustainable Business - A business that both meets customer needs and protects the well being of the
environment
Sustainable Innovation - New products and production methods that have reduced impact on the
environment
Specific Environment - people and groups with whom the organization interacts
,Stakeholders - persons, groups, and institutions directly affected by an organization
Competitive Advantage - something an organization does extremely well, a core competency that sets it
apart from competitors
which can be achieved through costs, quality, delivery, and flexibility
Environmental Uncertainty - the lack of complete information about the environment
Organizational Effectiveness - sustainable high performance in using resources to accomplish mission
and objectives
Manager - A person in an organization who directly supports,supervises, and helps activate the work
efforts and performance of others
Top Managers - Managers responsible for performance of an organization as a whole or for one of its
larger parts
Middle Managers - Managers in charge of relatively large departments or divisions
Supervisors - Managers in charge of a small work group of non-managerial workers
Line Managers - Managers responsible for work activities that directly affect organization's outputs
Staff Managers - Managers that use technical expertise to advise and support the efforts of line workers
Functional Managers - Managers responsible for a single area of activity
General Managers - managers responsible for more complex units that include many functional areas
Management - process of planning, organizing, leading, and controlling the use of resources to
accomplish goals
, Leading - The process of arousing enthusiasm and inspiring efforts to achieve goals
Useful Information - Information that is timely, high quality, complete, relevant, and understandable
Information Technology - Application of computers and telecom equipment to store, retrieve, transmit,
an manipulate data
Business Intelligence - taps information systems to extract and report data in organized ways that are
helpful to decision makers
Management Information Systems - uses IT to collect, organize, and distribute data for use in decision
making
Problem Solving - identifying and taking action to resolve problems
Problem Avoiders - Inactive in information gathering and solving problems
Problem Solvers - Reactive in gathering information and solving problems
Problem Seekers - Proactive in anticipating problems and opportunities and taking appropriate action to
gain an advantage
Strategic Opportunism - Focuses on long term objectives while being flexible in dealing with short term
problems
Structured Problems - Routine recurring problems that are best solved using programmed decisions
Programmed Decisions - Solutions to problems that are readily available from past experiences to solve
structured problems
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