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SHRM CP Exam Prep | Questions And Answers Latest {} A+ Graded | 100% Verified
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SHRM CP Exam Prep | Questions And Answers Latest {} A+ Graded | 100% Verified
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SHRM CP Exam Prep | Questions And Answers Latest {2024- 2025} A+ Graded | 100%Verified
6 principles of leadership by Warren Bennis - Magnanimity
Humility
Openness
Integrity
Dedication
Creativity
environmental scan - reviews the internal and external factors that influence an organization's ability to
compete in it's space
PEST (a type of environmental scan) - Political
Economic
Social
Technological Analysis
(to collect data for the strategic planning process)
PESTLE (type of environmental scan) - Political
Economic
Social
Technological
Legal
Environmental
assessment of the business climate
Porter's Five Forces - (description of competitive influences of business success/failure)
, Rivalry
Supplier Power
Threat of Substitutes
Buyer Power
Threat of new entrants into market
SWOT - Strengths & weaknesses
opportunities & threats
core competencies - things a company does extremely well, which sometimes give it an advantage over
its competition (at the end of the day, what does the organization do?)
MVV - comprise strategic plan:
Mission statement
Vision statement
Values statement
company overview - focused on performance; often broken down by department (ie. dashboards,
balanced scorecards)
Quality Initiatives - exist on a macro and micro level with a focus on overall quality product/service.
productivity standards - these standards measure output of effort (can include #calls tended, or items
per hour)
sales targets - these targets help identify the break-even point and the business plan for growth.
operant conditioning - Learning based on the consequences of responding. key conditions include:
positive reinforcement
negative reinforcement
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