Milady Chapter 4 Exam Questions With Collect Solutions
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Course
Milady Chapter 4
Institution
Milady Chapter 4
Milady Chapter 4 Exam Questions With Collect Solutions
(3)steps for Retail Recommendations:
1.What
2.Why
3.How - Answer -1.This is WHAT I recommend for you
2. This is WHY, to solve some problem or challenge
ibe HOW to use the product at home
.10 step Consultation Method
STEPS:
1. Re...
Milady Chapter 4 Exam Questions With
Collect Sollutions
(3)steps for Retail Recommendations:
1.What
2.Why
3.How - Answer -1.This is WHAT I recommend for you
2. This is WHY, to solve some problem or challenge
3.describe HOW to use the product at home
.10 step Consultation Method
STEPS:
1. Review
2.Asses
3. Preference
4. Analyze
5.Lifestyle
6.show and tell
7. suggest options
8.color recommendations
9. upkeep and maintenance
10. review the consultation - Answer -ACTIONS:
1.make comments and break ice -initiate converstation
2. asses current style
3. determine clients preferences - ask what they like/dislike about their hair currently
If you could change something what would it be?
4. asses thickness, texture, manageability, and condition
check for growth patterns
5.ask what at home products they are using - make notes
outdoors? swim?
buisinesswoman? artist?
want to project a strong style?
styling abilities? time she wants to devote to styling her hair?
6.use styling books or portfolio to have her flip through and tell what she likes
7.ASK if you can give recommendations - upsale additional services to complete their
look
8.unless a client absolutely does not want to talk about color this should be a part of
every consultation service. almost everyone can do a glossing treatment
9.counsel every client on salon maintenance, lifestyle changes, and at-home
maintenance she will need to upkeep in order to look her best.
10.Reiterate everything you have agreed upon by saying, "what I heard you say is.
-most critical part of consultation because it determines the ultimate service(s)
-pause for confirmation and before you begin the service
, .11 GOLDEN RULES of effective human relations:
1.communicate from your heart.....
2.a smile is worth....
3.it is easy to make an enemy...
4.see what happens when you ask for help...
5.show people your really care by listening ...
6.compliment people ...
7.for every service your do for others...
8.laugh....
9.show patience....
10.build shared....
11. always remember: LISTENING is the BEST... - Answer -1.problem solve from your
head.
2. a million times more than a sneer
3.and harder to make a friend
4.instead of just reacting
5.and trying to understand their point of view
6.even when they are challenging and unpleasant
7.do not forget to do something for yourself
8.OFTEN! :)
9.with other people's flaws
10.goals - - be a team player
11. RELATIONSHIP BUILDER.
.5 steps to earn trust and loyalty:
1.approach client with a
2.introduce
3.take them on a ...
4.introduce them to other service providers ex:....
5.be _______ - Answer -1.smile
2.yourself
3.salon tour
4.....nail tech, massage therapist...
5.yourself
.5 ways to handle ups / downs of human relations:
1. respond instead of _______.
2. _______ in yourself.
3. ______less, ______ more
4. be __________ (hint:pay attention)
5.take your own _______(hint:take care of yourself or it will show) - Answer -1. reacting
2.believe
3.TALK less, LISTEN more
4.attentive
5. temperature
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