BOH4M - Grade 12 Business Leadership Exam | Questions & Correct Verified Answers| A Rated
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Course
Business Leadership
Institution
Business Leadership
Value Creation - Occurs when an organization through its operations adds value to
the original cost of resource inputs
Organizational Performances - Productivity
Performance effectiveness
Performance efficiency
Productivity - ✔The quantity and quality of work performance, with resource utilization
taken into account
Performance effectiveness - ✔A measure of task output or goal accomplishment
Performance efficiency - ✔A measure of the resource cost associated with
goal accomplishment such as cost of labour
Trends in the workplace - ✔Belief in human capital
Demise of "command-and-control"
Emphasis on teamwork
Pre-eminence of technology
Embrace of networking
Less tolerance for hierarchy, more informality, and more attention to performance
Concern for work-life balance
Focus on speed
,Total quality management (TQM) - ✔is managing with an organization-wide commitment
to continuous improvement, product quality and customer satisfaction
Manager - ✔-person in an organization who is responsible for the work performance of one
or more other persons
-Key responsibility is to help other people achieve high performance
Levels of management - ✔Top managers
Middle managers
Team leader or supervisor
Top managers - ✔Guide performance of the organization as a whole or one of its major parts
Middle managers - ✔Oversee work of large departments or divisions
Team leader or supervisor - ✔In charge of a small work group comprised of non-
managerial workers
Types of managers - ✔Line managers
Staff managers
Functional managers
General managers
Administrators
Line managers - ✔Responsible for work activities that directly contribute to an
organization's outputs
Staff managers - ✔Use technical expertise to advise and support line workers
, Functional managers - ✔Responsible for a single area of activity
General managers - ✔Responsible for more complex units that include many functional areas
Administrators - ✔Work in public or non-profit organizations
Accountability - ✔is the requirement to show performance results to one's
immediate supervisor
Quality of Work Life (QWL) - ✔An indicator of the overall quality of human experiences in the
workplace, including such things as fair pay, safe working conditions, opportunities to learn
and use new skills, and room to grow and progress in a career
Upside-down pyramid - ✔-Operating workers are at the top just below customers they serve
-Supported in their work efforts by managers located at the bottom
-Emphasizes notion that people are the organization's most important asset
-Best managers are known more for supporting and helping than for directing and order-giving
The process/function of management - ✔1. Planning - Setting objectives and
determining what actions should be taken to accomplish them
2. Organizing - Assigning tasks, allocating resources, and arranging activities to implement plans
3. Leading - Arousing enthusiasm and directing efforts toward organizational goals
4. Controlling - Measuring work performance, comparing results to objectives, and taking
corrective action as needed
Three broad role types - ✔Interpersonal roles
Informational roles
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