3CX ACADEMY INTERMEDIATE
CERTIFICATION QUESTIONS WITH
COMPLETE 100% VERIFIED SOLUTIONS
2024/2025, EXAMS OF COMPUTER
SCIENCE
The way the Digital Receptionist destination is chosen, is
controlled by the DTMF tone it receives. Correct Answer True
In general, calls from a Queue to an IP phone will never leave a
missed call notification. Correct Answer True
On an existing 3CX installation, if you want to change the public
FQDN but keep the same license key, you must take a backup
with all options except "Include License Key & FQDN," release
the FQDN from the license key, reinstall 3CX, restore the backup
and enter the new FQDN with the old license key. Correct Answer
True
When custom prompts are used during the announcement of the
Digital Receptionist, the prompt must be in the format: MP3,
encoded in PCM, 8 kHz, 16 bit, mono. Correct Answer False
Can a range of dates be defined as a Holiday? Correct Answer
Yes
All extensions are added to the "DEFAULT" group (which can be
renamed) upon creation. Correct Answer True
STUN is a method enabling deskphones to discover their public
IP address and port mapping of their internal SIP port. Correct
Answer True
, In order to upgrade from V14 latest Service Pack to V15, the
correct procedure is: Full Backup of V14 -> Uninstall V14 -> Install
V15 -> during the installation restore V14 backup -> finish the V15
installation. Correct Answer True
Extension 100 is an agent of the two Queues. 3CX is licensed
with a "Standard Edition" license. Can extension 100, by any
means, only log out from Queue A as an active agent but not from
Queue B? Correct Answer No
The default backup folder set during the installation in Windows is
C:\ProgramData\3CX\Instance1\Data\Backups\. If you uninstall
3CX, is this folder deleted without warning along with all its
contents? Correct Answer Yes
An extension is part of a ring group. This extension has switched
its profile to DnD and has been configured to redirect all calls to
the extension, to voice mail. Will all calls to the ring group also be
redirected to the voicemail of the user? Correct Answer False
(No)
User A from group A has "Show presence to group members" and
"Can See group members" checked, User B from group B has the
same. Can they see each others presences? Correct Answer No
Certificates in PFX format are single files containing the certificate
and the private key. Correct Answer True
Is there a way to add a company phonebook contact from the
3CX client Correct Answer Yes
You are using "Prioritized Hunt" as your "Ring Strategy" in Ring
Groups. Three extensions are added as members of this Ring
Group (in order A, B, and C). Let's assume that extension B is
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