Principle Concepts of IT Service Management (IRM4720)
Institution
University Of South Africa (Unisa)
Book
A Practical Guide to Service Management
IRM4720 Assignment 2 (COMPLETE ANSWERS) 2024 (330426) - DUE 28 August 2024 ; 100% TRUSTED Complete, trusted solutions and explanations. For assistance, Whats-App 0.6.7-1.7.1-1.7.3.9. Ensure your success with us.. The assignment is based on a specific organisation in South Africa that you should ide...
Due date: 28 August 2024
SECTION A: WORKPLACE CASE STUDY
1. ITSM FRAMEWORK AND SPECIFIC FRAMEWORK COMPONENTS
IMPLEMENTED
Identified Framework
The Information Technology Infrastructure Library (ITIL) framework is the IT Service
Management (ITSM) framework implemented by the Department of Agriculture's
Information Communication Technology (ICT) unit. ITIL is a globally recognized set of
best practices for delivering efficient and effective IT services that align with the needs of
the business. The decision to implement ITIL was influenced by its service-based
approach, ease of comprehension, and the availability of extensive training and
consulting resources.
Terms of use
By making use of this document you agree to:
• Use this document as a guide for learning, comparison and reference purpose,
• Not to duplicate, reproduce and/or misrepresent the contents of this document as your own work,
• Fully accept the consequences should you plagiarise or misuse this document.
Disclaimer
Extreme care has been used to create this document, however the contents are provided “as is” without
any representations or warranties, express or implied. The author assumes no liability as a result of
reliance and use of the contents of this document. This document is to be used for comparison, research
and reference purposes ONLY. No part of this document may be reproduced, resold or transmitted in any
form or by any means.
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller iStudy. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $2.85. You're not tied to anything after your purchase.
