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CHL Final Exam questions and answers verified answers||Latest 2024/2025
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CHL Final Exam questions and answers verified answers||Latest 2024/2025
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CHL Final ExamSkill Set - ANSThe skills required to accomplish a specific task or function.
Span of Control - ANSThe number of employees one person can effectively supervise
decreases as the complexity of their job duties increases
Unity of command - ANSAn organizing principle that suggests each employee should only have
one supervisor.
input - ANSA CS leader must be able to solicit _______ from the CS team
Biomedical Engineering - ANSThe work in Sterile Storage area does NOT include _______.
Culture - ANSThe beliefs, values, and norms shared by department personnel that are
considered valid, and are passed onto new employees in the department.
Zero-tolerance Policy - ANSA policy that permits no amount of leniency regarding harassing
behavior.
Discrimination - ANSUnfavorable or unfair treatment on the basis of an individual's race,
religion, gender, national origin, disability, age, and in some states and communities, sexual
orientation.
Mission Statement - ANSSuccessful team leaders and their teams develop goals based on their
facilities _______.
C-Suite - ANSThose in the highest healthcare administrative levels, also called Executive Team.
Usually has "chief" in the title.
Chief Nursing Officer (CNO) - ANSThis position leads patient care services, and oversees the
nursing staff including Registered nurses (RNs) and Licensed Nursing Assistants (LNAs)
Chief Nursing Officer (CNO) - ANSThis leader is responsible for the policies and practices used
to manage direct patient care
CNO - ANSChief Nursing Officer
CPCP - ANSChief of Patient Care Practice
COS - ANSChief of Surgery
,CMO - ANSChief Medical Officer
CCU - ANSThis nursing unit is reserved for patients with intensive nursing needs that require
skilled nursing or constant care and supervision.
CCU - ANSCritical Care Unit
ICU - ANSIntensive Care Unit
ITU - ANSIntensive Therapy Unit
Educational Systems - ANSUseful sources of data to generate information that specifies actual
departmental performance do not include _____
Dashboard - ANSA collection of statistical data about a CS department's key performance
indicators that indicate the extent to which goals are being attained
KPI - ANSKey Performance Indicator
Key Performance Indicator - ANSA measurable assessment factor such as item accuracy, case
carts per technician, and sterilization accuracy
CSR - ANSCustomer Satisfaction Ratio
PII - ANSPerformance Improvement Indicator
PPI - ANSPerformance and Productivity Indicator
Daily - ANSCS leaders should receive information ______ about back-orders, patient census,
OR and ancillary department procedure schedules
Organizational Chart - ANSA graphic usually presented as a flow outline that identifies position
titles and relationships in an organization
Benchmark - ANSA standard used to compare and improve a department's own products or
services by measuring them against specified standards
Best Practices - ANSActivities or procedures that are successful in one situation, and may be
successful in a similar situation in another department or organization
Policy - ANSA predetermined course of action that identifies a key activity, and provides a
general strategy; a written statement of intent
Compliance - ANSThe act of following identified regulations and standards
, Delegation - ANSThe process of assigning authority to subordinates to do work that a manager
at a higher organizational level would otherwise do
Stakeholder - ANSA person or department with a vested interest in the successful outcome of a
product or service
EMTALA - ANSEmergency Medical Treatment and Active Labor Act
EMTALA - ANSA federal act that requires hospitals to provide emergency treatment to all
individuals regardless of their insurance status or ability to pay
Personal Performance-based interview - ANSA strategy that uses open-ended questions during
applicant selection, performance appraisal, and other interviews to generate information that
suggests inteviewee reactions to specific situations
Position Control - ANSThe process that imposes restrictions on filling vacant positions to
manage the costs associated with them
Zero-Based Budget - ANSAn approach to budget preparation that requires planners to explain
all expenses, and provide justification for each line item funded with resources allocated
accordingly
Procedure - ANSA written outline or list of steps needed to perform a specific task or function
Current hourly wages - ANSStaffing requirements are not affected by _______
Recordkeeping - ANSCollecting data to document a history of what has occurred
Programmed decisions - ANSThese are the easiest decisions to make
Conflict Management Styles - ANSmust be adjusted to different styles of employees
Quality - ANSWhen a new task or activity is added to work duties, efforts should be made to
ensure it achieves efficiency without sacrificing _________
Staffing Plan - ANSA scheduling tool used to determine the number of labor hours required for
each position and each shift to meet processing requirements while maintaining quality
standards
Labor Intensive - ANSThe need for people rather than equipment or technology to perform
required work tasks
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